At a Glance
- Tasks: Help members with their financial needs and create meaningful connections.
- Company: Join Suffolk Building Society, a community-focused financial institution.
- Benefits: Enjoy flexible hours, 26 days leave, and career progression opportunities.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Passion for helping others and strong communication skills.
The predicted salary is between 21621 - 21621 £ per year.
Looking for a role where you can make a real difference? As a Customer Service Assistant in our branch, you’ll be at the heart of helping our members with their financial needs. Every day, you’ll have the chance to build relationships, create a positive impact in the community, and be part of a team that genuinely cares about people. If you love helping others and want to be part of something that truly makes a difference, this is the perfect place for you.
Salary: £21,621.60 per annum + Great Benefits
Hours: Four weekdays, 8.45 am to 4.45 pm (we are flexible on which days) Saturdays, 8.45 am to 1.00 pm (32 hrs per week)
About Us
At Suffolk Building Society, we’re more than just a financial institution—we’re a community. As a member‑owned organization, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.
- Flexibility: We understand the importance of work‑life balance and offer a range of flexible working options to suit your lifestyle.
- Development: Your growth matters to us. From day one, you’ll receive full training, ongoing support, and opportunities to progress in your career.
- Equality, Diversity & Inclusion: We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self.
- Career Progression: Whether you’re looking for stability or want to advance in financial services, we’ll support your journey.
- Community Focused: We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.
About the Role
As a Customer Service Assistant, you’ll be the friendly face of Suffolk Building Society, helping our members with their financial needs while creating meaningful connections. This is more than just a customer service role—it’s a chance to make a real difference.
What You’ll Do:
- Provide an outstanding, friendly, and professional experience to all members.
- Handle financial transactions with care and accuracy.
- Offer guidance on our savings and mortgage products, helping members make informed choices.
- Stay up to date with our products and services, ensuring you can confidently assist members.
- Support local community initiatives and charity programs.
- Work collaboratively with your team to create a positive and inclusive workplace.
What We’re Looking For:
- A passion for helping people and delivering excellent service.
- Strong communication and listening skills.
- Attention to detail and confidence in handling transactions.
- The ability to embrace new technologies and digital tools to enhance service delivery.
- A positive, team‑oriented mindset.
- A willingness to learn—previous experience is great, but it’s not essential!
What’s in It for You?
- 26 days annual leave + bank holidays (pro rata)
- Comprehensive training & career progression opportunities
- Pension scheme with free pension advice
- Life insurance & wellness programs
- Healthcare cash plan & retailer discounts
- Success‑Sharing Bonus (discretionary)
- Opportunities to volunteer & support local charities
Join Us – Be Part of Something Bigger
At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you!
When applying for this role, please submit a CV and details of why you are interested in the role.
Customer Service Assistant -Woodbridge- Part Time employer: Suffolk Building Society
At Suffolk Building Society, we pride ourselves on being more than just a financial institution; we are a community-focused organisation that values our members and employees alike. As a Customer Service Assistant in Woodbridge, you will enjoy a flexible work environment, comprehensive training, and numerous opportunities for career progression, all while making a meaningful impact in the lives of our members and the local community. Join us to be part of a supportive team that champions equality, diversity, and a genuine commitment to helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant -Woodbridge- Part Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Suffolk Building Society and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Suffolk Building Society and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant -Woodbridge- Part Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Suffolk Building Society.
Get Familiar with Our Brand:Before applying, take some time to learn about Suffolk Building Society and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Suffolk Building Society
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Suffolk Building Society.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Suffolk Building Society will surely appreciate.
