At a Glance
- Tasks: Help members with their financial needs and create meaningful connections.
- Company: Join Suffolk Building Society, a community-focused financial institution.
- Benefits: Enjoy flexible hours, 26 days leave, and career progression opportunities.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Passion for helping others and strong communication skills.
The predicted salary is between 21621 - 21621 € per year.
Looking for a role where you can make a real difference? As a Customer Service Assistant in our branch, you’ll be at the heart of helping our members with their financial needs. Every day, you’ll have the chance to build relationships, create a positive impact in the community, and be part of a team that genuinely cares about people. If you love helping others and want to be part of something that truly makes a difference, this is the perfect place for you.
Salary: £21,621.60 per annum + Great Benefits
Hours: Four weekdays, 8.45 am to 4.45 pm (we are flexible on which days) Saturdays, 8.45 am to 1.00 pm (32 hrs per week)
About Us
At Suffolk Building Society, we’re more than just a financial institution—we’re a community. As a member‑owned organization, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.
- Flexibility: We understand the importance of work‑life balance and offer a range of flexible working options to suit your lifestyle.
- Development: Your growth matters to us. From day one, you’ll receive full training, ongoing support, and opportunities to progress in your career.
- Equality, Diversity & Inclusion: We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self.
- Career Progression: Whether you’re looking for stability or want to advance in financial services, we’ll support your journey.
- Community Focused: We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.
About the Role
As a Customer Service Assistant, you’ll be the friendly face of Suffolk Building Society, helping our members with their financial needs while creating meaningful connections. This is more than just a customer service role—it’s a chance to make a real difference.
What You’ll Do:
- Provide an outstanding, friendly, and professional experience to all members.
- Handle financial transactions with care and accuracy.
- Offer guidance on our savings and mortgage products, helping members make informed choices.
- Stay up to date with our products and services, ensuring you can confidently assist members.
- Support local community initiatives and charity programs.
- Work collaboratively with your team to create a positive and inclusive workplace.
What We’re Looking For:
- A passion for helping people and delivering excellent service.
- Strong communication and listening skills.
- Attention to detail and confidence in handling transactions.
- The ability to embrace new technologies and digital tools to enhance service delivery.
- A positive, team‑oriented mindset.
- A willingness to learn—previous experience is great, but it’s not essential!
What’s in It for You?
- 26 days annual leave + bank holidays (pro rata)
- Comprehensive training & career progression opportunities
- Pension scheme with free pension advice
- Life insurance & wellness programs
- Healthcare cash plan & retailer discounts
- Success‑Sharing Bonus (discretionary)
- Opportunities to volunteer & support local charities
Join Us – Be Part of Something Bigger
At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you!
When applying for this role, please submit a CV and details of why you are interested in the role.
Customer Service Assistant -Woodbridge- Part Time employer: Suffolk Building Society
At Suffolk Building Society, we pride ourselves on being more than just a financial institution; we are a community-focused organisation that values our members and employees alike. As a Customer Service Assistant in Woodbridge, you will enjoy a flexible work environment, comprehensive training, and numerous opportunities for career progression, all while making a meaningful impact in the lives of our members and the local community. Join us to be part of a supportive team that champions equality, diversity, and a genuine commitment to helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant -Woodbridge- Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Suffolk Building Society. Understand their values and community focus so you can show how you align with their mission. This will help you stand out as someone who genuinely cares about making a difference.
✨Tip Number 2
Practice your people skills! As a Customer Service Assistant, you'll be interacting with members daily. Role-play common scenarios with friends or family to boost your confidence in handling questions and providing excellent service. Remember, it’s all about building those connections!
✨Tip Number 3
Show your passion for helping others! During your interview, share specific examples of times you've gone above and beyond for someone. This will demonstrate your commitment to delivering outstanding service and your enthusiasm for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant -Woodbridge- Part Time
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping people shine through. We want to see how much you care about making a difference in the community and how you can contribute to our values.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Service Assistant. Highlight any relevant experience or skills that align with what we’re looking for, like strong communication and attention to detail.
Be Authentic:We value authenticity, so don’t be afraid to show your true self in your application. Share your personal experiences and what motivates you to join our team at Suffolk Building Society.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Suffolk Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Suffolk Building Society. Understand their values, community focus, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of a team that makes a difference.
✨Showcase Your People Skills
As a Customer Service Assistant, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully helped others or resolved issues. Highlight your strong communication and listening skills, as these are key traits they’re looking for.
✨Be Ready to Discuss Flexibility
Since the role offers flexible working hours, be prepared to discuss your availability and how you can adapt to the needs of the branch. This shows that you’re not only interested in the job but also willing to contribute positively to the team’s dynamics.
✨Emphasise Your Willingness to Learn
Even if you don’t have direct experience, express your eagerness to learn and grow within the role. Mention any relevant skills or experiences that demonstrate your adaptability and readiness to embrace new technologies and tools that enhance service delivery.
