At a Glance
- Tasks: Help members with financial needs and create meaningful connections in the community.
- Company: Join Suffolk Building Society, a member-owned organisation focused on people, not profits.
- Benefits: Enjoy 26 days leave, comprehensive training, and wellness programs.
- Other info: Flexible hours and opportunities to volunteer in local charities.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Passion for helping others and strong communication skills are key.
The predicted salary is between 13.45 - 13.45 £ per hour.
Looking for a role where you can make a real difference? As a Saturday Customer Service Assistant in our branch, you’ll be at the heart of helping our members with their financial needs. Every day, you’ll have the chance to build relationships, create a positive impact in the community, and be part of a team that genuinely cares about people. If you love helping others and want to be part of something that truly makes a difference, this is the perfect place for you.
Location: Mutual House, Ipswich, IP1 1QT
Salary: £2,972.45 per annum (£13.45 per hour) + Great Benefits
Hours: Saturday 8.45am to 1.00pm (4.25 hrs per week)
About Us
At Suffolk Building Society, we’re more than just a financial institution—we’re a community. As a member-owned organisation, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.
We offer:
- Flexibility – We understand the importance of work-life balance and offer a range of flexible working options to suit your lifestyle.
- Development – Your growth matters to us. From day one, you’ll receive full training, ongoing support, and opportunities to progress in your career.
- Equality, Diversity & Inclusion – We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self.
- Career Progression – Whether you’re looking for stability or want to advance in financial services, we’ll support your journey.
- Community Focused – We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.
About the Role
As a Saturday Customer Service Assistant, you’ll be the friendly face of Suffolk Building Society, helping our members with their financial needs while creating meaningful connections. This is more than just a customer service role—it’s a chance to make a real difference.
What You’ll Do:
- Provide an outstanding, friendly, and professional experience to all members.
- Handle financial transactions with care and accuracy.
- Offer guidance on our savings and mortgage products, helping members make informed choices.
- Stay up to date with our products and services, ensuring you can confidently assist members.
- Support local community initiatives and charity programs.
- Work collaboratively with your team to create a positive and inclusive workplace.
What We’re Looking For
- A passion for helping people and delivering excellent service.
- Strong communication and listening skills.
- Attention to detail and confidence in handling transactions.
- The ability to embrace new technologies and digital tools to enhance service delivery.
- A positive, team-oriented mindset.
- A willingness to learn—previous experience is great, but it’s not essential!
What’s in It for You?
- 26 days annual leave + bank holidays (pro rata)
- Comprehensive training & career progression opportunities
- Pension scheme with free pension advice
- Life insurance & wellness programs
- Healthcare cash plan & retailer discounts
- Success-Sharing Bonus (discretionary)
- Free uniform
- Opportunities to volunteer & support local charities
Join Us – Be Part of Something Bigger
At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you!
When applying for this role, please submit a CV and details of why you are interested in the role. Please refer to our Candidate Privacy Notice on our website which confirms that your personal data will be destroyed after a period of six months.
Saturday Customer Service Assistant- Ipswich employer: Suffolk Building Society
Suffolk Building Society is an exceptional employer that prioritises community and personal growth, making it a fantastic place for those looking to make a meaningful impact. With a strong commitment to work-life balance, comprehensive training, and a culture of inclusivity, employees are empowered to thrive both personally and professionally. Join us in Ipswich, where your contributions will be valued, and you can truly be part of something bigger.
StudySmarter Expert Advice🤫
We think this is how you could land Saturday Customer Service Assistant- Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Suffolk Building Society. Understand their values and community focus so you can show how you align with their mission during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations in the role.
✨Tip Number 3
Show your passion for helping others! During your interview, share specific examples of times you've gone above and beyond for someone. This will highlight your commitment to excellent service and community impact.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the team.
We think you need these skills to ace Saturday Customer Service Assistant- Ipswich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about making a difference in our members' lives!
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the role. We love seeing how your background can contribute to our community-focused mission.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're the perfect fit for the Saturday Customer Service Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Suffolk Building Society
✨Know the Company
Before your interview, take some time to research Suffolk Building Society. Understand their values, community focus, and what makes them different from other financial institutions. This will help you connect your answers to their mission and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Helping Others
As a Saturday Customer Service Assistant, your role is all about making a difference in people's lives. Be prepared to share examples of how you've helped others in the past, whether in a professional or personal setting. This will demonstrate your commitment to excellent service and your alignment with their community-focused ethos.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you ensure accuracy in financial transactions. Practising your responses will help you feel more confident during the interview and allow you to articulate your skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about training opportunities, community initiatives, or how the team collaborates. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
