At a Glance
- Tasks: Help members with their financial needs and create meaningful connections.
- Company: Join Suffolk Building Society, a community-focused organisation that values people over profits.
- Benefits: Enjoy 26 days leave, comprehensive training, and a supportive work environment.
- Other info: Flexible working options and opportunities to support local charities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Passion for helping others and strong communication skills are key.
The predicted salary is between 22932 - 22932 £ per year.
Looking for a role where you can make a real difference? As a Member Support Assistant, you’ll be at the heart of helping our members with their financial needs. Every day, you’ll have the chance to build relationships, create a positive impact in the community, and be part of a team that genuinely cares about people. If you love helping others and want to be part of something that truly makes a difference, this is the perfect place for you.
Location: Head Office, IP3 9SJ
Salary: Starting from £22,932 per annum + great benefits
Hours: Monday to Friday, 9am to 5pm (35 hrs per week)
The role may become permanent depending on departmental needs.
About Us
At Suffolk Building Society, we’re more than just a financial institution—we’re a community. As a member‑owned organisation, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.
We offer:
- Flexibility – We understand the importance of work‑life balance and offer a range of flexible working options to suit your lifestyle.
- Development – Your growth matters to us. From day one, you’ll receive full training, ongoing support, and opportunities to progress in your career.
- Equality, Diversity & Inclusion – We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self.
- Career Progression – Whether you’re looking for stability or want to advance in financial services, we’ll support your journey.
- Community Focused – We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.
About the Role
As a Member Support Assistant, you’ll be the friendly face of Suffolk Building Society, helping our members with their financial needs while creating meaningful connections. This is more than just a customer service role—it’s a chance to make a real difference.
What You’ll Do:
- Provide an outstanding, friendly, and professional experience to all members through our contact channels (online portal, web chat, telephone, post and email) in relation to savings products and eSavings enquiries.
- Stay up to date with our products and services, ensuring you can confidently assist members and our branch staff.
- Support local community initiatives and charity programs.
- Work collaboratively with your team to create a positive and inclusive workplace.
What We’re Looking For
- A passion for helping people and delivering excellent service.
- Strong communication and listening skills.
- The ability to embrace new technologies and digital tools to enhance service delivery.
- A positive, team‑oriented mindset.
- Understanding of the risk and compliance environment.
- A willingness to learn—previous experience is great, but it’s not essential!
What’s in It for You?
- 26 days annual leave + bank holidays
- Comprehensive training & career progression opportunities
- Pension scheme with free pension advice
- Life insurance & wellness programs
- Healthcare cash plan & retailer discounts
- Success-Sharing Bonus (discretionary)
- Opportunities to volunteer & support local charities
Join Us – Be Part of Something Bigger
At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you!
When applying for this role, please submit a CV and details of why you are interested in the role. Please refer to our Candidate Privacy Notice on our website which confirms that your personal data will be destroyed after a period of six months.
Member Support Assistant- 12 Month Fixed Term Contract in Ipswich employer: Suffolk Building Society
At Suffolk Building Society, we pride ourselves on being more than just a financial institution; we are a community that values our members and prioritises their needs. Our supportive work culture fosters personal and professional growth, offering comprehensive training and flexible working options to ensure a healthy work-life balance. Join us in making a meaningful impact while enjoying competitive benefits and the opportunity to contribute to local initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Member Support Assistant- 12 Month Fixed Term Contract in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Suffolk Building Society. Understand their values and community focus. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Member Support Assistant, you'll be helping members with their financial needs. Role-play common scenarios with friends or family to boost your confidence and communication skills before the big day.
✨Tip Number 3
Show your passion for helping others! During your interview, share personal stories or experiences where you've made a positive impact on someone's life. This will highlight your commitment to the role and align with the company's mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining our community-focused team. Don’t miss out on this opportunity!
We think you need these skills to ace Member Support Assistant- 12 Month Fixed Term Contract in Ipswich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping people shine through. We want to see how much you care about making a difference in our members' lives, so share any relevant experiences that highlight this.
Tailor Your CV:Make sure your CV is tailored to the Member Support Assistant role. Highlight your communication skills and any experience with customer service or financial products. We love seeing how your background aligns with what we do!
Be Authentic:We value authenticity, so don’t be afraid to show your true self in your application. Share your personal story and what drives you to apply for this role. We’re looking for genuine connections!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Suffolk Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Suffolk Building Society. Understand their values, community focus, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of a team that makes a difference.
✨Showcase Your People Skills
As a Member Support Assistant, your ability to connect with people is crucial. Prepare examples from your past experiences where you've helped others or resolved issues. Highlight your strong communication and listening skills, as these are key to delivering excellent service.
✨Embrace Technology
Familiarise yourself with digital tools and platforms that are commonly used in customer support roles. Be ready to discuss how you can leverage technology to enhance service delivery. This shows that you're adaptable and willing to learn, which is exactly what they’re looking for!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, community initiatives, or training opportunities. This demonstrates your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
