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For Companies At a Glance
- Tasks: Help members with their financial needs and create meaningful connections.
- Company: Join Suffolk Building Society, a community-focused organisation that values people over profits.
- Benefits: Enjoy 26 days annual leave, comprehensive training, and a pension scheme.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Passion for helping others and strong communication skills are essential.
- Other info: Flexible hours and opportunities to volunteer for local charities.
The predicted salary is between 10319 - 11500 £ per year.
Looking for a role where you can make a real difference? As a Customer Service Assistant in our branch, you’ll be at the heart of helping our members with their financial needs. Every day, you’ll have the chance to build relationships, create a positive impact in the community, and be part of a team that genuinely cares about people. If you love helping others and want to be part of something that truly makes a difference, this is the perfect place for you.
Location: Haverhill Branch, Suffolk, CB9 8AR
Salary: £10,319.40 per annum + Great Benefits
Hours: Monday, Wednesday, 8.45 am to 2.45 pm; Saturdays, 8.45 am to 12.00 pm (15 hrs per week)
About Us
At Suffolk Building Society, we’re more than just a financial institution—we’re a community. As a member-owned organization, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.
- Flexibility – We understand the importance of work-life balance and offer a range of flexible working options to suit your lifestyle.
- Development – Your growth matters to us. From day one, you’ll receive full training, ongoing support, and opportunities to progress in your career.
- Equality, Diversity & Inclusion – We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self.
- Career Progression – Whether you’re looking for stability or want to advance in financial services, we’ll support your journey.
- Community Focused – We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.
About the Role
As a Customer Service Assistant, you’ll be the friendly face of Suffolk Building Society, helping our members with their financial needs while creating meaningful connections. This is more than just a customer service role—it’s a chance to make a real difference.
What You’ll Do
- Provide an outstanding, friendly, and professional experience to all members.
- Handle financial transactions with care and accuracy.
- Offer guidance on our savings and mortgage products, helping members make informed choices.
- Stay up to date with our products and services, ensuring you can confidently assist members.
- Support local community initiatives and charity programs.
- Work collaboratively with your team to create a positive and inclusive workplace.
What We’re Looking For
- A passion for helping people and delivering excellent service.
- Strong communication and listening skills.
- Attention to detail and confidence in handling transactions.
- The ability to embrace new technologies and digital tools to enhance service delivery.
- A positive, team-oriented mindset.
- A willingness to learn—previous experience is great, but it’s not essential!
What’s in It for You?
- 26 days annual leave + bank holidays (pro rata)
- Comprehensive training & career progression opportunities
- Pension scheme with free pension advice
- Life insurance & wellness programs
- Healthcare cash plan & retailer discounts
- Success-Sharing Bonus (discretionary)
- Opportunities to volunteer & support local charities
Join Us – Be Part of Something Bigger
At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you!
When applying for this role, please submit a CV and details of why you are interested in the role.
Customer Service Assistant -Haverhill -Part Time employer: Suffolk Building Society
Contact Detail:
Suffolk Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant -Haverhill -Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Suffolk Building Society. Understand their values and community focus so you can show how you align with their mission during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for helping others.
✨Tip Number 3
Show your personality! When you’re in the interview, let your genuine enthusiasm for customer service shine through. Share personal stories that highlight your communication skills and team spirit.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen on the role and appreciate the opportunity to chat about how you can make a difference at Suffolk Building Society.
We think you need these skills to ace Customer Service Assistant -Haverhill -Part Time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about making a difference in our members' lives!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the role of a Customer Service Assistant.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your reasons for applying and your qualifications are easy to understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Suffolk Building Society
✨Know the Company
Before your interview, take some time to research Suffolk Building Society. Understand their values, community focus, and what makes them different from other financial institutions. This will not only help you answer questions more effectively but also show your genuine interest in being part of their mission.
✨Show Your Passion for Helping Others
As a Customer Service Assistant, your role is all about making a difference in people's lives. Be prepared to share examples of how you've helped others in previous roles or situations. This will demonstrate your commitment to excellent service and your alignment with the company's values.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you ensure accuracy in transactions. Practising your responses can help you feel more confident during the interview and allow you to showcase your skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, community initiatives, or training opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.
