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- Tasks: Help members with their financial needs and create meaningful connections.
- Company: Join Suffolk Building Society, a community-focused, member-owned organisation.
- Benefits: Enjoy flexible hours, 26 days leave, and comprehensive training.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Passion for helping others and strong communication skills.
- Other info: Be part of a supportive team that values diversity and inclusion.
Looking for a role where you can make a real difference? As a Customer Service Assistant in our branch, you’ll be at the heart of helping our members with their financial needs. Every day, you’ll have the chance to build relationships, create a positive impact in the community, and be part of a team that genuinely cares about people. If you love helping others and want to be part of something that truly makes a difference, this is the perfect place for you.
Location: Hadleigh Branch, Suffolk, IP7 5EL
Salary: £11,629.80 per annum + Great Benefits
Hours: Monday, Tuesday, 9.00 am to 5.00 pm; Saturdays, 9.00 am to 12.00 pm (17 hrs per week)
About Us
At Suffolk Building Society, we’re more than just a financial institution—we’re a community. As a member-owned organization, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.
- Flexibility – We understand the importance of work-life balance and offer a range of flexible working options to suit your lifestyle.
- Development – Your growth matters to us. From day one, you’ll receive full training, ongoing support, and opportunities to progress in your career.
- Equality, Diversity & Inclusion – We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self.
- Career Progression – Whether you’re looking for stability or want to advance in financial services, we’ll support your journey.
- Community Focused – We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.
About the Role
As a Customer Service Assistant, you’ll be the friendly face of Suffolk Building Society, helping our members with their financial needs while creating meaningful connections. This is more than just a customer service role—it’s a chance to make a real difference.
What You’ll Do
- Provide an outstanding, friendly, and professional experience to all members.
- Handle financial transactions with care and accuracy.
- Offer guidance on our savings and mortgage products, helping members make informed choices.
- Stay up to date with our products and services, ensuring you can confidently assist members.
- Support local community initiatives and charity programs.
- Work collaboratively with your team to create a positive and inclusive workplace.
What We’re Looking For
- A passion for helping people and delivering excellent service.
- Strong communication and listening skills.
- Attention to detail and confidence in handling transactions.
- The ability to embrace new technologies and digital tools to enhance service delivery.
- A positive, team-oriented mindset.
- A willingness to learn – previous experience is great, but it’s not essential!
What’s in It for You?
- 26 days annual leave + bank holidays (pro rata)
- Comprehensive training & career progression opportunities
- Pension scheme with free pension advice
- Life insurance & wellness programs
- Healthcare cash plan & retailer discounts
- Success-Sharing Bonus (discretionary)
- Opportunities to volunteer & support local charities
Join Us – Be Part of Something Bigger
At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you!
When applying for this role, please submit a CV and details of why you are interested in the role.
Customer Service Assistant -Hadleigh -Part Time employer: Suffolk Building Society
Contact Detail:
Suffolk Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant -Hadleigh -Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Suffolk Building Society. Understand their values and community focus so you can show how you align with their mission during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle real-life situations in the role.
✨Tip Number 3
Show your passion! When you're talking about your experiences, highlight your love for helping others. Share specific examples of how you've made a positive impact in previous roles or situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our community-focused team at Suffolk Building Society.
We think you need these skills to ace Customer Service Assistant -Hadleigh -Part Time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see how much you care about delivering excellent service and making a difference in the community.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Assistant. Highlight any relevant experience or skills that align with what we’re looking for, like strong communication and attention to detail.
Be Authentic: We value authenticity, so don’t be afraid to show your true self in your application. Share your personal experiences and what motivates you to join our team at Suffolk Building Society.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Suffolk Building Society
✨Know the Company
Before your interview, take some time to research Suffolk Building Society. Understand their values, community focus, and what makes them different from other financial institutions. This will help you tailor your answers and show that you're genuinely interested in being part of their mission.
✨Show Your Passion for Helping Others
As a Customer Service Assistant, your role is all about making a difference in people's lives. Be prepared to share examples of how you've helped others in previous roles or situations. This will demonstrate your commitment to excellent service and your alignment with the company's values.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you ensure accuracy in financial transactions. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, community initiatives, or training opportunities. This shows your interest in the role and helps you determine if it's the right fit for you.