At a Glance
- Tasks: Help members with their financial needs and create meaningful connections.
- Company: Suffolk Building Society, a community-focused financial institution.
- Benefits: Great salary, flexible hours, training, and wellness programs.
- Other info: Join a supportive team dedicated to inclusivity and community impact.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Passion for helping others and strong communication skills.
The predicted salary is between 13472 - 13472 £ per year.
Looking for a role where you can make a real difference? As a Customer Service Assistant in our branch, you’ll be at the heart of helping our members with their financial needs. Every day, you’ll have the chance to build relationships, create a positive impact in the community, and be part of a team that genuinely cares about people. If you love helping others and want to be part of something that truly makes a difference, this is the perfect place for you.
Location: Felixstowe Branch, IP11 7DY
Salary: £13,472.55 per annum + Great Benefits
Hours: Monday, Tuesday and Wednesday, 8.45 am to 2.15 pm; Saturdays, 8.45 am to 12.00 pm (19.45 hrs per week)
About Us
At Suffolk Building Society, we’re more than just a financial institution—we’re a community. As a member‑owned organization, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.
- Flexibility: We understand the importance of work‑life balance and offer a range of flexible working options to suit your lifestyle.
- Development: Your growth matters to us. From day one, you’ll receive full training, ongoing support, and opportunities to progress in your career.
- Equality, Diversity & Inclusion: We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self.
- Career Progression: Whether you’re looking for stability or want to advance in financial services, we’ll support your journey.
- Community Focused: We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.
About the Role
As a Customer Service Assistant, you’ll be the friendly face of Suffolk Building Society, helping our members with their financial needs while creating meaningful connections. This is more than just a customer service role—it’s a chance to make a real difference.
What You’ll Do:
- Provide an outstanding, friendly, and professional experience to all members.
- Handle financial transactions with care and accuracy.
- Offer guidance on our savings and mortgage products, helping members make informed choices.
- Stay up to date with our products and services, ensuring you can confidently assist members.
- Support local community initiatives and charity programs.
- Work collaboratively with your team to create a positive and inclusive workplace.
What We’re Looking For:
- A passion for helping people and delivering excellent service.
- Strong communication and listening skills.
- Attention to detail and confidence in handling transactions.
- The ability to embrace new technologies and digital tools to enhance service delivery.
- A positive, team‑oriented mindset.
- A willingness to learn—previous experience is great, but it’s not essential!
What’s in It for You?
- 26 days annual leave + bank holidays (pro rata)
- Comprehensive training & career progression opportunities
- Pension scheme with free pension advice
- Life insurance & wellness programs
- Healthcare cash plan & retailer discounts
- Success‑Sharing Bonus (discretionary)
- Opportunities to volunteer & support local charities
Join Us – Be Part of Something Bigger At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you!
When applying for this role, please submit a CV and details of why you are interested in the role. Please refer to our Candidate Privacy Notice on our website which confirms that your personal data will be destroyed after a period of six months.
Customer Service Assistant -Felixstowe- Part Time employer: Suffolk Building Society
At Suffolk Building Society, we pride ourselves on being more than just a financial institution; we are a community-focused organisation that values our members and employees alike. As a Customer Service Assistant in Felixstowe, you will enjoy a supportive work culture that prioritises flexibility, personal growth, and inclusivity, alongside competitive benefits such as comprehensive training, generous annual leave, and opportunities to engage with local charities. Join us to make a meaningful impact while developing your career in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant -Felixstowe- Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Suffolk Building Society. Understand their values and community focus so you can show how you align with their mission during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your passion for helping others.
✨Tip Number 3
Show your personality! Don’t be afraid to let your friendly side shine through. As a Customer Service Assistant, building relationships is key, so share your experiences that highlight your communication skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant -Felixstowe- Part Time
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about making a difference in our members' lives!
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the role of a Customer Service Assistant.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your thoughts effectively without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Suffolk Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Suffolk Building Society. Understand their values, community focus, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their mission.
✨Showcase Your People Skills
As a Customer Service Assistant, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully helped others or resolved issues. This will demonstrate your passion for delivering excellent service and your commitment to making a difference.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you stay organised during busy periods. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, community initiatives, or training opportunities. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.
