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- Tasks: Manage and develop customer relationships to enhance retention and satisfaction.
- Company: Leading environmental solutions provider based in Exeter.
- Benefits: Comprehensive benefits package supporting wellbeing and professional development.
- Why this job: Make a positive impact while building strong client relationships in a meaningful industry.
- Qualifications: Experience in customer service or account management with excellent communication skills.
- Other info: Join a supportive team focused on sustainability and growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading environmental solutions provider in Exeter is seeking a capable professional to manage and develop a customer portfolio. This role involves building strong relationships with clients and operational teams while focusing on customer retention.
The ideal candidate will have experience in customer service or account management, strong communication skills, and a proactive approach to managing relationships.
This position offers a comprehensive benefits package to support employee wellbeing and development.
Customer Success & Retention Specialist in Exeter employer: Suez
Contact Detail:
Suez Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Retention Specialist in Exeter
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in their mission to provide environmental solutions.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, let’s rehearse how we’d handle common customer scenarios. Role-playing can really boost our confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Customer Success & Retention Specialist in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service or account management. We want to see how you've built strong relationships in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how your proactive approach can benefit our team. Let us know what makes you tick!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any sneaky typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Suez
✨Know Your Customer Portfolio
Before the interview, research the company’s existing customer base and their environmental solutions. Understanding their clients will help you demonstrate your ability to manage and develop relationships effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with clients in the past. Be ready to discuss specific situations where your strong communication skills led to improved customer satisfaction or retention.
✨Be Proactive in Your Approach
Think of ways you can proactively manage customer relationships. During the interview, share ideas on how you would approach client retention and what strategies you would implement to keep customers engaged.
✨Highlight Your Experience
Make sure to emphasise your previous experience in customer service or account management. Use concrete examples to illustrate how your background has prepared you for this role and how you can contribute to the company's success.
