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For Companies At a Glance
- Tasks: Manage customer relationships and support onboarding for new clients.
- Company: Join SUEZ, a company dedicated to respect and inclusivity.
- Benefits: Enjoy competitive pay, health programs, and career development opportunities.
- Why this job: Make a real difference in customer experience and environmental solutions.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Embrace a supportive environment where diversity and wellbeing are valued.
The predicted salary is between 28800 - 48000 £ per year.
What you’ll be doing:
- Managing and developing an existing customer portfolio while supporting the onboarding of new customers.
- Building strong, trusted relationships with customers and maintaining effective links with operational partners.
- Focusing on customer retention and actively managing churn levels.
- Ensuring new customers are onboarded professionally, with smooth and effective implementation.
- Identifying opportunities to improve customer experience and commercial performance.
- Acting as a key point of contact for customers, ensuring issues are resolved efficiently and positively.
What we’re looking for:
- Experience in customer service, account management, or a customer-facing role.
- You will have experience in customer retention.
- Strong communication and relationship-building skills.
- Confident negotiator with a customer-focused mindset.
- Strong IT and computer literacy.
- A proactive, organised approach with the ability to manage multiple customer relationships.
Who we are:
At SUEZ, respect is at the heart of everything we do - for each other, for our customers, and for the communities we serve. We foster inclusive, caring environments where diversity, wellbeing, safety, and solidarity are more than values - they’re everyday realities. These principles shape how we work together, every day. We’re committed to building a workplace where everyone feels valued and included. If you’re excited about this opportunity but don’t meet every single requirement, we encourage you to apply. Your unique experience, perspective, and potential could be exactly what we’re looking for. We offer a comprehensive benefits package designed to support your wellbeing and growth, including competitive pay, pension plans, health and wellbeing programs, learning opportunities, and career development. Everything you need to thrive, both professionally and personally. Join us in transforming today’s environmental challenges into tomorrow’s innovative water and waste solutions.
Customer Relations Executive in Exeter employer: Suez
Contact Detail:
Suez Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Executive in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds.
✨Tip Number 4
Don’t hesitate to apply through our website! We love seeing candidates who are proactive and eager to join our team. Your unique skills could be just what we need!
We think you need these skills to ace Customer Relations Executive in Exeter
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service or account management. We want to see how you've built strong relationships and retained customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your proactive approach and strong communication skills align with what we’re looking for.
Be Yourself: We value authenticity, so let your personality shine through in your application. Share your unique experiences and perspectives, even if you don’t meet every single requirement. We’re excited to see what you bring to the table!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our team!
How to prepare for a job interview at Suez
✨Know Your Customer Portfolio
Before the interview, take some time to research and understand the types of customers the company works with. Familiarise yourself with their needs and challenges. This will help you demonstrate your ability to manage and develop customer relationships effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've successfully built relationships in previous positions. Think about specific situations where your communication skills helped resolve issues or improve customer satisfaction.
✨Be Ready to Discuss Retention Strategies
Prepare to talk about your experience with customer retention. Have a few strategies in mind that you've implemented in the past, and be ready to discuss how you can apply those to help reduce churn levels in this new role.
✨Demonstrate Your Proactive Approach
Think of instances where you've taken the initiative to improve customer experiences or processes. Be prepared to share these examples during the interview, as they will highlight your proactive and organised approach to managing multiple customer relationships.
