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For Companies At a Glance
- Tasks: Deliver excellent customer service and support sustainable growth initiatives.
- Company: Join SUEZ, a leader in environmental solutions making a real impact.
- Benefits: Competitive salary, bonus potential, health programmes, and career development opportunities.
- Why this job: Be the first point of contact for customers and drive positive change.
- Qualifications: Strong attention to detail and confidence with Microsoft applications.
- Other info: Inclusive workplace fostering growth and diverse career paths.
The predicted salary is between 26611 - 27400 ÂŁ per year.
At SUEZ, we act for what truly matters for the environment, for society, and for the future. This is the place for people who want to make a real impact, not just watch from the sidelines. Join us and help drive positive change through innovative solutions that build a more resilient and sustainable world.
Role Details
- Contract type: Permanent
- Working Pattern: Full time
- Location: Morden Office, Amenity Way, Morden, SM4 4AX
- Hours per week: 40
- Salary: ÂŁ26,611, up to 3% bonus and SUEZ benefits
About The Role
You will be working at our Morden Office, Amenity Way, Morden, SM4 4AX. You will be working 40 hours per week, Monday – Friday, 08:30am – 5:00pm. You will be earning £26,611, up to 3% bonus and SUEZ benefits.
What will I be doing?
As the first point of contact for customers in your region, you’ll play a key role in delivering an excellent customer experience. Whether handling day‑to‑day enquiries or supporting wider service improvements, you’ll help ensure our customers feel supported, valued, and informed at every stage. This role offers genuine responsibility and is suitable for candidates at any career stage including recent graduates, people seeking an entry‑level opportunity, or those looking to develop their customer service and account management skills.
Your Responsibilities Will Include
- Managing administration throughout the customer lifecycle from creating contracts to completing end‑of‑contract tasks.
- Handling customer invoice queries and resolving issues efficiently.
- Promoting our services and supporting the retentions team with upselling and customer engagement campaigns.
- Monitoring regional aged debt and working with customers on the “on‑stop” list to maintain positive relationships.
- Liaising with key internal departments to support customer satisfaction, recognise risks, and identify opportunities for sustainable growth.
What are the requirements?
We welcome applications from people of all backgrounds, career stages, and communities including those currently underrepresented in the sector. If you require reasonable adjustments at any stage of the recruitment process, we will be happy to support you.
To Succeed In This Role, You’ll Bring
- Strong attention to detail and the ability to manage tasks accurately.
- Confidence using Microsoft applications (e.g., Outlook, Excel, Word).
- Clear written and verbal communication skills.
- A collaborative approach and the ability to work well with customers and colleagues.
- Ideally, a full driving licence, as our site is not on a public transport route.
Who We Are
At SUEZ, your career is a journey full of possibilities. With diverse roles across multiple activities and locations, we empower you to shape your own path. Here, you’re encouraged to learn, grow, and take ownership of your development — because when you thrive, we all succeed. We foster inclusive, caring environments where diversity, wellbeing, safety, and solidarity are more than values — they’re everyday realities. These principles shape how we work together, every day. We’re committed to building a workplace where everyone feels valued and included.
We offer a comprehensive benefits package designed to support your wellbeing and growth — including competitive pay, pension plans, health and wellbeing programs, learning opportunities, and career development. Everything you need to thrive, both professionally and personally.
Additional Information
Closing Date: 22/02/2026. Once we have sufficient applicants we reserve the right to close the vacancy early.
Customer Support Officer employer: Suez
Contact Detail:
Suez Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in customer support or related fields. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching SUEZ and their values. Show them you’re not just another candidate; you’re someone who genuinely cares about making a positive impact on the environment and society.
✨Tip Number 3
Practice your communication skills! Since this role is all about delivering excellent customer experiences, being able to articulate your thoughts clearly will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the SUEZ team and contributing to their mission.
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Officer role. Highlight your relevant experience and skills that match the job description, like your attention to detail and communication skills. We want to see how you can make a real impact!
Show Your Passion: Let your enthusiasm for customer service shine through in your application. Share examples of how you've gone above and beyond to support customers in the past. At SUEZ, we value those who genuinely care about making a difference.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate clarity, and it shows us you can communicate effectively, which is key for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Suez
✨Know the Company
Before your interview, take some time to research SUEZ and its commitment to environmental sustainability. Understanding their mission and values will help you align your answers with what they stand for, showing that you're genuinely interested in making a positive impact.
✨Showcase Your Customer Service Skills
As a Customer Support Officer, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your ability to provide excellent service and manage relationships effectively.
✨Be Ready with Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how SUEZ measures success in customer support. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Practice Clear Communication
Since clear written and verbal communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and skills.
