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For Companies At a Glance
- Tasks: Support customers by onboarding, resolving queries, and maintaining relationships.
- Company: Join Suez, a forward-thinking company committed to sustainability and employee growth.
- Benefits: Enjoy flexible working, health programs, and career advancement opportunities.
- Why this job: Be part of a team making a positive impact while developing your skills in a supportive environment.
- Qualifications: Previous admin experience and excellent communication skills are essential.
- Other info: This role is perfect for those passionate about customer service and sustainability.
The predicted salary is between 28800 - 43200 £ per year.
What will I be doing?
- As a Customer Relations Officer, you will be supporting theRegional Customer Hub to provide excellent customer service to our current client base.
- This will involve on boarding new customers as well and being the first point of contact on the phone and via email,handling general requests, resolving queries and when required carrying out account review.
- Our aim is to provide the best possible experience for all of our customers, keeping them informed, engaged and maintain proactive relationships.
What are the requirements?
- Previous administration experience, with the ability to create and maintain positive customer levels whilst managing expectations
- Professional, confident and efficient, with excellent communication skills and a passion for putting our customers first.
- Resolving customer problems promptly, whilst proactively promoting customer loyalty through account reviews and retaining existing accounts.
- A true team player, with the ability to be flexible, support and collaborate with the team where necessary.
Who we are
Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.
At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.
We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.
If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.
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Customer Relations Officer employer: Suez
Contact Detail:
Suez Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Officer
✨Tip Number 1
Familiarise yourself with our company values and mission. Understanding our commitment to sustainability and customer focus will help you align your responses during interviews, showcasing how you can contribute to our goals.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your ability to handle customer queries effectively. Highlight situations where you resolved issues promptly and maintained positive relationships, as this is crucial for the role.
✨Tip Number 3
Practice your communication skills, both verbal and written. As a Customer Relations Officer, you'll be the first point of contact, so being clear, confident, and professional in your interactions is key to making a great impression.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Be ready to discuss how you've supported colleagues in the past and how you can contribute to a positive team environment, as this is highly valued in our culture.
We think you need these skills to ace Customer Relations Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of a Customer Relations Officer. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administration experience and customer service roles. Provide specific examples of how you've successfully managed customer relationships and resolved queries.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've used your communication skills in past roles.
Express Your Passion for Customer Service: Make it clear in your application that you have a genuine passion for putting customers first. Share anecdotes or experiences that demonstrate your commitment to providing exceptional customer service and fostering loyalty.
How to prepare for a job interview at Suez
✨Showcase Your Customer Service Skills
As a Customer Relations Officer, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your capability and passion for putting customers first.
✨Demonstrate Team Spirit
Since the role requires collaboration with a team, highlight your experiences working in a team environment. Discuss how you’ve supported colleagues or contributed to team goals, showcasing your flexibility and willingness to help others.
✨Prepare for Common Scenarios
Anticipate common customer scenarios that may arise in the role, such as onboarding new clients or handling complaints. Practising your responses to these situations can help you articulate your problem-solving skills effectively during the interview.
✨Express Your Commitment to Continuous Learning
Suez values personal development, so be sure to express your enthusiasm for continuous learning. Share any relevant training or courses you've undertaken, and discuss how you plan to grow within the company to contribute to its mission.
