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For Companies At a Glance
- Tasks: Support our Regional Customer Hub by delivering top-notch customer service.
- Company: Join SUEZ, a leader in environmental and sustainability solutions.
- Benefits: Flexible working hours, career development opportunities, and a supportive team environment.
- Why this job: Make a real difference while building relationships with customers in a fast-paced setting.
- Qualifications: Experience in administration and a knack for resolving customer queries.
- Other info: Diverse roles available, perfect for shaping your career journey.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Relations Officer in Birmingham, you will support our Regional Customer Hub to deliver excellent customer service across the environmental and sustainability sector. There are multiple roles available at varying levels of seniority, so if you’re interested but don’t meet every criterion, please don’t hesitate to apply.
What will I be doing?
As a Customer Relations Officer, you will be supporting the Regional Customer Hub to provide excellent customer service to our current client base. This will involve onboarding new customers as well and being the first point of contact on the phone and via email, handling general requests and resolving queries. Our aim is to provide the best possible experience for all of our customers, keeping them informed, engaged and maintaining proactive relationships.
What are the requirements?
- Previous administration experience, with the ability to create and maintain positive customer levels whilst managing expectations.
- You will be used to a fast paced environment such as a call centre or similar.
- You will be confident on the phone, resolving customer problems promptly, whilst proactively promoting customer loyalty.
- A true team player, with the ability to be flexible, support and collaborate with the team where necessary.
Who we are
At SUEZ, your career is a journey full of possibilities. With diverse roles across multiple activities and locations, we empower you to shape your own path. Here, you’re encouraged to learn, grow, and take ownership of your development, because when you thrive, we all succeed. At SUEZ, your work truly matters - driving action and shaping a more resilient, sustainable future.
Customer Relations Officer employer: Suez
Contact Detail:
Suez Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Officer
✨Tip Number 1
Get to know the company! Research SUEZ and understand their values, especially around sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable handling customer queries and promoting loyalty.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t meet every single requirement, we value enthusiasm and a willingness to learn. Your unique experiences could be just what we’re looking for!
We think you need these skills to ace Customer Relations Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Officer role. Highlight your previous administration experience and any customer service skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since you'll be the first point of contact for our customers, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from showcasing any relevant experiences where you’ve resolved customer queries effectively.
Be Yourself: We want to get to know the real you! Don’t hesitate to let your personality shine through in your application. Share your passion for customer service and how you can contribute to maintaining proactive relationships with our clients.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Suez
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences in handling customer queries and how you resolved issues. Think of specific examples that showcase your ability to maintain positive relationships and manage expectations.
✨Showcase Your Communication Skills
As a Customer Relations Officer, you'll be the first point of contact for customers. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your phone etiquette and email communication skills by being polite, concise, and engaging.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Prepare answers that highlight your problem-solving abilities and how you would handle difficult customers or unexpected challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Flexibility
Being a true team player is crucial in this role. Be ready to share examples of how you've collaborated with colleagues in fast-paced environments. Highlight your flexibility and willingness to support the team, as this will show that you can adapt and thrive in a dynamic setting.
