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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage queries with a friendly approach.
- Company: Join Suez, a forward-thinking company committed to sustainability and teamwork.
- Benefits: Enjoy flexible working, health programs, and career growth opportunities.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Passion for customer service, strong communication, and basic IT skills required.
- Other info: Be part of a team that values respect, innovation, and collaboration.
What will you be doing?
Key responsibilities of the role include:
- Delivering excellent levels of customer service at all times.
- Managing incoming phone calls or correspondence from customers.
- Logging any disputes customers may have to the relevant departments through the internal business channels.
- Communicating with all levels within the business to help customers get swift and accurate resolves on their queries.
- Monitoring the response time of, internally logged, customer disputes to assist our customers and support SUEZ company values.
The successful candidate will also be expected to carry out general office admin.
What are the requirements?
- Applicants must be able to demonstrate a passion for customer service coupled with strong communication skills.
- Working as part of a small customer service team, the successful candidate will be upbeat and friendly and be able to work under pressure.
- The successful candidate must also have basic IT skills and be able to work well in a team.
- GCSE Maths and English at Grade C (4) or above is preferred.
Who we are
Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.
At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.
We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.
If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.
Meet your Recruiter – Charese Cousins
LinkedIn: http://linkedin.com/in/charese-cousins
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Apprentice Customer Service Specialist employer: Suez
Contact Detail:
Suez Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Suez and its values. This will help you connect your passion for customer service with their mission, showing that you're not just another candidate but someone who truly aligns with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling questions about managing disputes or communicating effectively during the interview.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to collaborate and support others will resonate well with Suez's focus on team spirit.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Apprentice Customer Service Specialist
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share any experiences where you’ve gone above and beyond to help someone out – it’ll show us you’re the right fit for our team!
Keep It Clear and Concise: We love a well-structured application! Make sure your writing is clear and to the point. Use bullet points if needed to highlight your skills and experiences, so we can easily see why you’d be a great addition to our customer service team.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your responses to match the job description. Highlight your communication skills and teamwork experience, as these are key for the role of Apprentice Customer Service Specialist.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Suez
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent customer service looks like and be ready to share examples of how you've provided it in the past. This will show your passion for the role and your ability to handle customer queries effectively.
✨Practice Your Communication Skills
Since strong communication skills are a must, practice answering common interview questions out loud. Focus on being clear and concise, and try to convey your friendly and upbeat personality. You might even want to role-play with a friend to get comfortable with the flow of conversation.
✨Familiarise Yourself with Suez Values
Take some time to research Suez and its commitment to sustainability and customer focus. Be prepared to discuss how your values align with theirs and how you can contribute to their mission. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Teamwork Questions
As you'll be working in a small customer service team, expect questions about teamwork. Think of specific examples where you've successfully collaborated with others, especially under pressure. Highlight your ability to support your teammates and contribute to a positive work environment.
