At a Glance
- Tasks: Manage contract administration and ensure efficient service delivery.
- Company: Join Suez, a leader in sustainability and innovation.
- Benefits: Flexible working, health programs, and career advancement opportunities.
- Other info: Inclusive culture that values your voice and fosters growth.
- Why this job: Make a real impact on creating a greener UK with a supportive team.
- Qualifications: GCSE standard, customer service skills, and Microsoft Office proficiency.
Are you an experienced Administrator with excellent customer service skills and experience? Then you can help create a greener UK. A greener, more environmentally-friendly UK is possible – and we’re making it happen. At Suez, we’re committed to making our world a more sustainable place – a highly complex challenge. That’s why we need diverse and inspirational individuals to help us move forward. If you’re ready to shape the future, collaborate, and drive positive change, we want you on our team. Join us to unleash your talent and help us achieve our shared goals.
About the Role
- Position is Monday to Friday (9am - 5pm)
- Role is completely office based.
What will I be doing?
- To manage the contract administration function to ensure the provision of an effective, efficient and compliant administrative service.
- To manage and monitor administrative efficiency in terms of staffing levels, achievement of deadlines, accuracy and speed of service delivery.
- To ensure that team of administrators have clearly defined tasks with appropriate deadlines set and enforced.
- To undertake regular Performance Development Discussions (PDD’s) with the team.
- Manage and monitor performance against established Key Performance Indicators (KPIs).
- To assist contract managers and senior management in the preparation of month end accounts, budgets and forecasts.
- To ensure that when new contracts are won, all administrative staff receive the required induction and training in SUEZ administrative processes and procedures.
- To liaise with contract managers and senior management regarding their administration requirements and standards of service on a regular basis.
- To constantly review the service of administration including staffing levels, operating procedures and methodologies with a view to continuous improvement.
- To compile management statistics as required for contract managers and senior management.
What are the qualifications required?
- Educated to GCSE standard or equivalent.
- NVQ level 2 Business Administration desirable.
- Excellent customer service and communication skills.
- Proficient in the use of Microsoft office.
Who we are
Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future. At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration. We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.
If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.
Senior Operations Administrator employer: SUEZ UK
At Suez, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values respect, teamwork, and commitment to sustainability. Our employees benefit from continuous learning opportunities, competitive benefits, and flexible working arrangements, all while contributing to meaningful projects that drive positive environmental change. Join us in our mission to create a greener UK and unleash your potential in a role that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. At Suez, they’re all about sustainability, so show them how your skills can help drive positive change in their mission.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Operations Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Operations Administrator role. Highlight your customer service skills and any relevant experience that aligns with the job description. We want to see how you can contribute to our mission of creating a greener UK!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainability and how your skills can help us achieve our goals. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Skills:Don’t forget to highlight your proficiency in Microsoft Office and any other relevant tools. Mention specific examples of how you've used these skills in previous roles to improve efficiency or customer service. We’re all about continuous improvement here at Suez!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our values and culture while you’re at it!
How to prepare for a job interview at SUEZ UK
✨Know the Company Inside Out
Before your interview, take some time to research Suez and its commitment to sustainability. Understand their mission and values, and think about how your experience aligns with their goals. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Senior Operations Administrator, excellent customer service is key. Prepare examples from your past roles where you’ve gone above and beyond for customers or improved service delivery. Be ready to discuss how you can bring that same level of dedication to Suez.
✨Demonstrate Your Organisational Skills
This role involves managing administrative efficiency and performance. Think of specific instances where you’ve successfully managed deadlines, set clear tasks for a team, or improved processes. Highlighting these experiences will show you’re the right fit for the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, performance expectations, and opportunities for professional development at Suez. This shows you’re genuinely interested in the role and eager to contribute to their mission.
