At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and providing top-notch service.
- Company: Join SUEZ, a leader in sustainable solutions and innovative resource management.
- Benefits: Enjoy a competitive salary, bonuses, pension contributions, and generous leave.
- Other info: Great opportunities for career growth in a dynamic and friendly environment.
- Why this job: Make a real difference while developing your skills in a supportive team.
- Qualifications: Customer service experience is a plus, but enthusiasm and a willingness to learn are key.
The predicted salary is between 25431 - 29831 £ per year.
We are looking for two Customer Support Officers to join SUEZ's busy Customer Contact Centre team in Exeter.
This is a varied position combining customer service, administration and back-office support.
You'll be the first point of contact for customers, handling enquiries, resolving issues and ensuring a positive customer experience.
You'll also support the wider team with administrative tasks, invoice processing and maintaining accurate customer information.
Responsibilities
- Handle incoming customer calls, responding to enquiries professionally and efficiently.
- Provide friendly and helpful customer service.
- Investigate and resolve customer invoice queries.
- Process and handle supplier invoices.
- Update and maintain accurate customer records.
- Carry out data entry, data cleansing and administrative tasks.
- Process customer requests and ensure information is correctly recorded on internal systems.
- Support the wider team with back-office activities.
- Work collaboratively with colleagues to resolve customer and supplier queries.
- Strong communication and customer service skills.
- Good attention to detail and accuracy.
- Confidence using computers and entering data.
- Ability to manage both customer-facing and administrative tasks.
- Good organisational and time-management skills.
- A positive attitude and willingness to learn.
- Ability to work effectively as part of a team.
Requirements
Previous experience in customer service, contact centres, administration, invoice processing or data entry would be beneficial but is not essential.
We welcome candidates with transferable skills who are enthusiastic about learning and developing their careers.
If you enjoy helping customers, have strong organisational skills and are looking for a varied role within a supportive team, we'd love to hear from you.
About SUEZ
SUEZ is committed to creating a more sustainable future through innovative recycling, resource management and environmental solutions.
Benefits
- 3% annual bonus.
- 3% employer pension contribution.
- Life assurance at three times annual salary.
- 20 days' annual leave plus 8 bank holidays, increasing with service.
- Retailer discounts.
- Sick pay.
- Full training and ongoing support.
- Friendly and supportive team environment.
- Opportunities to develop customer service and administrative skills.
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Customer Support Officer employer: SUEZ Recycling
SUEZ Recycling in Ditchampton is an exceptional employer, offering a dynamic apprenticeship for aspiring Engineering Maintenance Technicians. With competitive pay and a strong emphasis on career development, employees benefit from a supportive and inclusive work culture that values diversity and hands-on learning in the vital field of environmental sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SUEZ Recycling. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SUEZ Recycling before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SUEZ Recycling:Your cover letter is your chance to shine! Tell us why you want to work at SUEZ Recycling specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SUEZ Recycling!
How to prepare for a job interview at SUEZ Recycling
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
