At a Glance
- Tasks: Lead a team of volunteers, drive sales, and deliver excellent customer service.
- Company: Join Sue Ryder, a leading charity retailer making a real difference in communities.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Be part of a mission that supports millions through charity work and community engagement.
- Qualifications: Customer service and supervisory experience are essential; retail background is a plus.
The predicted salary is between 12.79 - 12.79 £ per hour.
Location: Sue Ryder Charity Shop, 2 The Square, Wickham, PO17 5JN.
Hours: 15 hours per week over 7 days.
Pay: £12.79 per hour plus rewards & benefits.
Overview: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold supports more than 2.7 million hours of medical, practical, bereavement and emotional support each year in hospices, homes and the community. As a member of the retail team, you will help inspire communities by reducing, reusing and recycling, and drive income to fund our services.
Key Responsibilities:
- Use retail experience to drive business, push sales and achieve targets.
- Lead a large volunteer team and deliver excellent customer service to donors and customers.
- Work with the local community to generate donated stock and support sales.
- Recruit, train and retain volunteers, providing leadership and guidance.
- Maintain high standards of merchandising, housekeeping, and health and safety.
- Manage stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Act as a brand ambassador, supporting in‑store campaigns and national fundraising initiatives.
- Operate the Epos system for effective sales and stock management.
Minimum Essential Criteria:
- Customer service experience.
- Previous supervisory experience.
- Cash handling and till work.
- Basic IT skills (email, instant messaging, video call).
- Organisational skills.
- Experience working alone.
Desirable Criteria:
- High street retail, leisure or hospitality background.
- Experience with KPI and target achievement.
- Charity retail experience.
- Health & safety knowledge.
- Team player.
- Key holder, opening and closing duties.
- Merchandising and stock rotation skills.
Benefits:
- 27 days holiday, increasing to 33 with length of service, plus bank holidays (pro‑rated if part‑time).
- Company pension scheme.
- Staff discounts with thousands of retailers.
- Refer a friend scheme (£250 payment).
- Enhanced maternity, paternity and adoption pay.
- Enhanced sick pay.
- Electric vehicle scheme.
- Healthcare cash plan.
- Death in service benefit.
- 10% discount on new goods online.
- Structured induction programme and learning & development opportunities.
- Employee support programme.
- Additional benefits available.
- Access to staff and volunteer networks for LGBTQ+, disabled, women and non‑binary individuals.
Equal Opportunity and EDI Statement: Sue Ryder welcomes applications from all backgrounds, including people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, lower socio‑economic backgrounds and those with disabilities. As a Disability Confident employer we offer an interview to all disabled applicants who meet the minimum essential criteria. We provide inclusive recruitment practices and support throughout the interview process. We are an equal opportunity employer.
Application Details:
- Closing date: 26th June.
- Interview date: 7th July.
Shop Supervisor in Wickham employer: Sue Ryder
Sue Ryder is an exceptional employer, offering a supportive and inclusive work environment where you can make a meaningful impact in your community. As a Shop Supervisor at our Wickham location, you'll benefit from generous holiday allowances, a comprehensive pension scheme, and opportunities for personal growth through structured training and development. Join us in inspiring communities while enjoying a rewarding career with a focus on teamwork and social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Wickham
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Sue Ryder, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Shop Supervisor in Wickham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Sue Ryder that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Sue Ryder will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Sue Ryder and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Sue Ryder
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Sue Ryder, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Sue Ryder!
