At a Glance
- Tasks: Lead a team to deliver excellent customer service and drive sales in our charity shop.
- Company: Join Sue Ryder, a top charity retailer making a real difference in people's lives.
- Benefits: Enjoy competitive pay, generous holiday, staff discounts, and a supportive work environment.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Make an impact while gaining valuable retail experience in a community-focused role.
- Qualifications: Retail experience, strong customer service skills, and a positive attitude are essential.
The predicted salary is between 26500 - 27500 £ per year.
35 High Street, Welshpool, SY21 7JP
15 hours per week including weekends on rota
£12.79 per hour plus reward and benefit scheme
Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.
We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
Our well supported community Sue Ryder shop located in the quaint town of Welshpool stocks a wide variety of high quality and branded clothing.
Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Welshpool shop and contribute to the work we do across Sue Ryder!
As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
- Using your skills and retail experience to help drive business, push sales, and achieve targets.
- Helping to lead a team to deliver great customer service to our donors and customers.
- Working with the local community to generate sufficient donated stock to drive sales.
- Helping to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
- Setting high standards of merchandising and housekeeping, ensuring health and safety is a priority.
- Managing effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Acting as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
- Managing an effective stock process through the Epos operation.
Minimum Essential Criteria
- Customer Service Experience
- Previous supervisory Experience
- Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail/leisure/hospitality background
- KPI and target experience
- Charity retail
- Health & Safety knowledge
- Team Player
- Key holder/opening/closing
- Merchandising/Stock rotation
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
- And lots more. Please visit our careers website for the full list.
Closing date: 12th June
Interview date: 26 June
If you want more than just a job, we want you. Join the team and be there when it matters.
Commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
Accessibility
Access of the shop is mostly on one level except the sort room. This is an old building with very tight spaces regarding access to the kitchen and loo area. Steps down to the sort room. A high donation shop, carrying and lifting will take place.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to complete an application or participate fully in the interview process, please email us.
You’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
For more information on our Equity, Diversity and Inclusion work, please visit our website.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Shop Supervisor in Welshpool employer: Sue Ryder
Sue Ryder is an award-winning charity retailer that prioritises its employees, offering a supportive work culture and a commitment to equity, diversity, and inclusion. As a Shop Supervisor in the charming town of Welshpool, you will enjoy competitive benefits, including generous holiday allowances, a structured induction programme, and opportunities for personal growth while making a meaningful impact in your community. Join us to be part of a team that values your contributions and provides essential support to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Welshpool
✨Tip Number 1
Get to know the company! Research Sue Ryder and understand their mission. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their cause.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you shine during the interview and show you’re the right fit for the Shop Supervisor role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Sue Ryder.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference.
We think you need these skills to ace Shop Supervisor in Welshpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your retail experience and customer service skills. We want to see how your background aligns with our mission at Sue Ryder, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for the role shine through! We’re looking for someone who genuinely cares about making a difference in the community. Share why you’re excited about working with us and how you can contribute to our cause.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the Shop Supervisor role.
Apply Through Our Website:Don’t forget to submit your application through our careers website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to navigate!
How to prepare for a job interview at Sue Ryder
✨Know Your Stuff
Before the interview, make sure you understand Sue Ryder's mission and values. Familiarise yourself with their work in charity retail and how your role as a Shop Supervisor can contribute to their goals. This will show your genuine interest and commitment to the cause.
✨Showcase Your Leadership Skills
As a Shop Supervisor, you'll be leading a team of volunteers. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight your ability to inspire and motivate others, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would handle difficult situations or complaints, especially in a charity retail context. This will illustrate your strong customer service skills and your understanding of the importance of community engagement.
✨Be Ready for Practical Questions
Expect questions about cash handling, stock management, and IT skills. Brush up on basic financial processes and be prepared to discuss how you would manage stock effectively. Showing that you have a practical approach to these responsibilities will set you apart.
