Website and Digital Projects Manager

22.5 hours per week – 12 months fixed term mat cover London/Hybrid (within M25) or London / Remote.

Sue Ryder is looking for a Website and Digital Projects Manager to lead the development and continuous improvement of our digital platforms, bringing innovation and best practice to life across our websites and digital services. In this role, you will manage digital projects from concept through to launch — working across healthcare, fundraising and retail teams to deliver user-centred products that support income generation and service delivery.

You will oversee the ongoing development of sueryder.org and Grief Guide, managing agency relationships, championing the user experience and ensuring our digital offer is data-informed and continually optimised. Reporting to the Senior Digital Manager and line managing our Digital Officer, you will act as the key point of contact between Sue Ryder and external suppliers, setting up project groups, managing budgets and driving collaborative working across the organisation. This is an exciting opportunity for an experienced digital project manager to make a real and lasting impact — helping Sue Ryder reach more people at the moments that matter most.

About You

• Confident CMS user (Wagtail desirable) with a strong understanding of digital communications best practice.
• Experience monitoring user journeys and using insight tools including GA4 to inform continuous improvement.
• Knowledge of GDPR legislation and its application across digital services, including confidential healthcare delivery.
• Line management experience and the ability to develop and support colleagues.
• Highly organised, with the ability to manage competing priorities and problem-solve creatively.
• Excellent written and verbal communication skills.
• Significant experience project managing digital development projects from conception through to launch.
• A high level of digital literacy with experience of working with complex online platforms, alongside an understanding of hosting, UX and SEO considerations.
• Demonstrable experience of collaborating with digital agencies and external suppliers.
• Experience running change management processes, including stakeholder communication and training.
• Experience running design sprints for product development.
• Experience working in a bereavement support environment.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Benefits

• Company pension scheme.
• 27 days holiday - rising to 33 with length of service plus bank holidays.
• Enhanced maternity and paternity pay.
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals.
• Staff discount of 10% on new goods online at shop.sueryder.org.
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org. Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require adjustments made to your application or interview process by emailing recruitment@sueryder.org.

If you want more than just a job, we want you. Join the team and be there when it matters.