At a Glance
- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Join Sue Ryder, a leading charity retailer making a real difference.
- Benefits: Enjoy flexible hours, time off during holidays, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make an impact in your community while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 25000 - 30000 £ per year.
As Shop Manager at Sue Ryder, you will use your retail experience to drive business, push sales, and achieve targets while leading a volunteer team and maintaining high standards of customer service and merchandising.
Responsibilities
- Drive business growth, push sales and achieve targets.
- Lead your team to deliver great customer service to donors and customers.
- Work with the local community to generate sufficient donated stock for sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising and housekeeping, prioritising health and safety.
- Manage effective stock processes and ensure the shop is well merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
- Operate the EPOS system and manage effective stock processes.
Qualifications
- Customer service experience.
- People-management experience (reviews, 1:1s, volunteer recruitment and team meetings).
- Experience achieving KPI and target performance.
- Strong IT skills (administration, email, instant messaging, video calls).
- Excellent organisational skills.
- Lone-working experience.
- Enjoy engaging with people, a positive can-do attitude, and good financial and IT administration skills.
- Proven team leadership skills and ability to lead a large team of volunteers.
- Commercial awareness to deliver sales and meet deadlines, combined with the ability to plan and prioritise.
Desirable Criteria
- High street retail or charity retail managerial experience.
- Health and safety knowledge.
- Basic proficiency with Microsoft Office (or equivalent).
- Background in high street retail, leisure, or hospitality.
- Experience in merchandising / stock rotation.
Working Hours & Conditions
In retail most work is every weekend and managers mainly work only 1 in 2. We do not expect teams to work past 5:15pm in most shops. The earliest start time is 8:45am. We have Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
Company Overview
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold funds 2.7 million hours of expert medical, practical, bereavement and emotional support annually in hospices, homes and the community.
EEO & Diversity
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability-confident employer, we are proud to support the 'Offer an Interview' scheme. We will offer an interview to all disabled applicants who meet the minimum essential criteria for the role. We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org. Once in post you will have access to staff and volunteer networks for LGBTQ+ colleagues, global cultures, people with disabilities, women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
Shop Manager in Walsall employer: Sue Ryder
Sue Ryder is an exceptional employer that values its employees and volunteers, offering a supportive work culture where you can make a meaningful impact in the community. With flexible working hours, including holidays off, and a commitment to diversity and inclusion, you'll find ample opportunities for personal and professional growth while leading a passionate team dedicated to providing vital support services. Join us in our mission to drive business success while making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Walsall
✨Tip Number 1
Get to know the company inside out! Research Sue Ryder's mission, values, and recent campaigns. This will help you connect your experience with their goals during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've led a team, achieved targets, or provided excellent customer service. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Sue Ryder team!
We think you need these skills to ace Shop Manager in Walsall
Some tips for your application 🫡
Show Off Your Retail Experience:Make sure to highlight your retail experience in your application. We want to see how you've driven business growth and achieved targets in the past. Use specific examples to demonstrate your success!
Emphasise Team Leadership Skills:As a Shop Manager, leading a volunteer team is key. Share your experiences in recruiting, training, and managing teams. We love to see how you’ve motivated others and created a positive environment!
Be Customer-Centric:Customer service is at the heart of what we do. In your application, talk about how you've delivered great customer service and engaged with the community. Show us your passion for helping others!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Sue Ryder family!
How to prepare for a job interview at Sue Ryder
✨Know Your Retail Stuff
Brush up on your retail experience and be ready to discuss how you've driven sales and achieved targets in the past. Think of specific examples that showcase your ability to lead a team and maintain high standards of customer service.
✨Show Off Your People Skills
As a Shop Manager, you'll be leading a volunteer team, so highlight your people-management experience. Prepare to talk about how you've recruited, trained, and retained volunteers, and share any success stories that demonstrate your leadership style.
✨Get Familiar with Sue Ryder
Research Sue Ryder's mission and values. Understand their role in the community and how they support various causes. Being able to speak passionately about the brand will show that you're not just looking for a job, but that you genuinely care about their work.
✨Prepare for Practical Scenarios
Think about potential challenges you might face as a Shop Manager, like managing stock processes or ensuring health and safety standards. Be ready to discuss how you'd handle these situations, demonstrating your organisational skills and commercial awareness.
