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- Tasks: Support and develop volunteer initiatives while providing administrative assistance to the team.
- Company: Join Sue Ryder, a leading UK healthcare charity dedicated to end-of-life and bereavement care.
- Benefits: Enjoy flexible hours, 27 days holiday, staff discounts, and a supportive work culture.
- Why this job: Make a real impact by enhancing the volunteer experience in a compassionate environment.
- Qualifications: Passion for volunteering, strong communication skills, and IT literacy are essential.
- Other info: Remote role with occasional UK travel; perfect for students seeking meaningful part-time work.
The predicted salary is between 19100 - 21600 £ per year.
Volunteering Support and Development Officer
Job Sector:
Human Resources,Administration
£23874 – £27,000 pa pro rata plus competitive reward and benefit scheme
Employment Type:
Part Time
Hours of Work:
Part Time – 25 hours per week, flexible working hours
Ref No:
CB504026VSD
Closing Date:
22/07/2025
Volunteer Support and Development Officer
Homebased – remote working role, with occasional travel within the UK.
£23874 – £27,000 pa pro rata plus competitive reward and benefit scheme
Part Time – 25 hours per week, flexible working hours
Sue Ryder supports people at the most difficult times of their lives
Sue Ryder is incredibly lucky to have thousands of volunteers who passionately support our work providing end of life and bereavement care. Their kindness, skills and commitment play an invaluable role in helping us to drive the future of one of the largest and most recognisable UK healthcare charities so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people\’s homes and in the community.
Sue Ryder now has an exciting opportunity for a Volunteer Support and Development Officer who will work with the Retail Volunteer Team to provide and develop a high quality, efficient volunteer support service to our shops and volunteers.
Key responsibilities will include:
• Support and develop corporate volunteering, including ensuring that enquiries are dealt with quickly and efficiently, liaising with retail volunteer team and shop teams to place volunteers, and supporting the development of resources and providing the necessary admin support.
• Provide administrative and practical support to the internal ‘Connected Colleagues’ initiative.
• Provide a transparent, independent and empathetic service on the Volunteer helpline and support with the handling of volunteering enquiries
• Assist with Volunteer Case Logs on our internal logging system, ensuring accurate and timely entries
• Assist in the production of letters to Volunteers (both written and via email)
• Work closely with the Volunteer Team to shape, implement and coordinate delivery of volunteering initiatives at a national and regional level.
Key Skills:
• Experience and an interest in volunteering or being a volunteer or working with volunteers and an understanding of the needs of volunteers ideally in a retail environment
• Experience in supporting the design, development and roll out of volunteer initiatives and able to demonstrate a commitment to improving the experience of volunteers and the staff who work with them.
• Ability to tailor communication method and style to suit audience, and challenge views calmly, constructively and tactfully.
• Knowledge of good practice in volunteer management and an understanding of how to make volunteering accessible and inclusive.
• Excellent written and verbal communication skills. The ability to engage with a wide range of people face to face, by email, phone and via online meetings
• Experience of working with a team that are based in numerous locations across the country.
• IT Literacy. Must be confident and competent emailing, processing short reports in MS Excel and producing letters
The ideal candidate for this role will be passionate about volunteering and its impact. If this sounds like you, please have a look at the full job description. You might not have experience of everything on the job description. That’s fine; finding the right person is more important to us than ticking all the boxes.
Competitive Benefits Package
– 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
– Company pension scheme
– Staff discount with thousands of retailers
– Refer a Friend scheme – £250 payment
– Enhanced maternity, paternity and adoption pay
– Access to Employee support programme
– Employee Networks – LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
– and lots more. Please visit our careers website for the full list.
Closing date: 22nd July
Interview date: TBC
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting
Please follow the link below for more information on our commitment to diversity and inclusion –
https://www.sueryder.org/jobs/equity-diversity-inclusion
If you want more than just a job, we want you.
Join the team and be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
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Volunteering Support and Development Officer employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteering Support and Development Officer
✨Tip Number 1
Familiarise yourself with Sue Ryder's mission and values. Understanding their commitment to volunteering and the impact it has on the community will help you align your passion for volunteering with their goals during any discussions or interviews.
✨Tip Number 2
Network with current or former volunteers at Sue Ryder. Engaging with them can provide valuable insights into the organisation's culture and the specific needs of volunteers, which you can reference in your conversations.
✨Tip Number 3
Prepare to discuss your experience with volunteer management or support initiatives. Think of specific examples where you've improved volunteer experiences or developed programmes, as this will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your communication skills by being clear and engaging in all interactions. Whether it's a phone call or an online meeting, practice articulating your thoughts effectively, as this role requires strong verbal and written communication.
We think you need these skills to ace Volunteering Support and Development Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in volunteering or working with volunteers. Emphasise any roles where you've supported volunteer initiatives, especially in a retail environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for volunteering and how it aligns with Sue Ryder's mission. Mention specific skills that relate to the job description, such as communication and administrative support.
Showcase Your Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is clear, concise, and free of errors. Use professional language while still being personable.
Highlight IT Literacy: Mention your proficiency with IT tools, particularly MS Excel and email communication. Provide examples of how you've used these skills in previous roles to support volunteer management or similar tasks.
How to prepare for a job interview at Sue Ryder
✨Show Your Passion for Volunteering
Make sure to express your enthusiasm for volunteering and its impact during the interview. Share personal experiences or stories that highlight your commitment to supporting volunteers, as this role is all about fostering a positive environment for them.
✨Demonstrate Your Communication Skills
Since the role involves liaising with various teams and volunteers, be prepared to showcase your excellent written and verbal communication skills. You might want to provide examples of how you've tailored your communication style to suit different audiences in the past.
✨Familiarise Yourself with Volunteer Management Best Practices
Research good practices in volunteer management and be ready to discuss how you would make volunteering accessible and inclusive. This knowledge will show that you understand the needs of volunteers and can contribute to improving their experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to support volunteers or resolve conflicts, and be ready to explain your approach and the outcomes.
