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- Tasks: Lead a team to deliver exceptional customer service and drive sales in our Thornhill shop.
- Company: Join Sue Ryder, a charity committed to making a difference in the community.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Why this job: Make an impact while developing your leadership skills in a vibrant retail setting.
- Qualifications: Retail experience, strong customer service skills, and a positive attitude are essential.
- Other info: Flexible hours with opportunities for personal growth and community engagement.
The predicted salary is between 26500 - 26500 £ per year.
Do you have retail experience with excellent customer service skills and a positive, can-do attitude? We are looking for a Shop Supervisor to support our Shop Manager in running the Thornhill shop and contribute to our mission at Sue Ryder. The role requires commercial awareness, solid leadership of a volunteer team, and strong financial and IT administration skills.
Key Responsibilities
- Use retail experience to drive business, push sales and achieve targets.
- Lead a team to deliver outstanding customer service to donors and customers.
- Work with the local community to secure donated stock that supports sales.
- Recruit, train and retain a volunteer team, providing guidance and leadership.
- Set high standards of merchandising and housekeeping, prioritising health and safety.
- Maintain effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Act as a brand ambassador, supporting in-store campaigns and national fundraising initiatives.
- Manage stock processes through the Epos operation.
Essential Skills and Experience
- Customer service experience.
- Previous supervisory experience.
- Cash handling / till work.
- Basic IT skills (emails, instant messaging, video calls).
- Organisational skills.
- Experience working independently.
Desirable Criteria
- High-street retail, leisure or hospitality background.
- Experience with KPIs and targets.
- Charity retail experience.
- Health & Safety knowledge.
- Team player attitude.
- Key holder / opening / closing responsibility.
- Merchandising / stock rotation experience.
Location and Hours
40 Thornhill Park Rd, Southampton, SO18 5TQ
15 hours per week over 7 days
£12.79 per hour + rewards & benefits
Benefits
- 27 days holiday, increasing to 33 with length of service plus bank holidays (pro-rata for part-time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer a Friend scheme (£250 payment).
- Enhanced maternity, paternity, and adoption pay.
- Enhanced sick pay.
- Electric Vehicle scheme.
- Healthcare Cash plan.
- Death in Service benefit.
- Structured induction programme and learning & development opportunities.
- Access to Employee Support Programme.
Closing date: 7th April
Interview date: 15th April
Our commitment to equity, diversity and inclusion: We welcome applications from all backgrounds, including Black, Asian, Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and people with disabilities. As a Disability Confident employer we offer an ‘Offer an Interview’ scheme and inclusive recruitment practices.
Shop Supervisor in Southampton employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor in Southampton
✨Tip Number 1
Get to know the company inside out! Research Sue Ryder's mission and values, and think about how your retail experience aligns with them. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service stories! Think of specific examples where you've gone above and beyond for customers or led a team successfully. We want to hear those stories that showcase your skills and positive attitude!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn, and don’t hesitate to reach out for insights about the shop culture. A friendly chat can give you valuable tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sue Ryder team. Don’t miss out on this opportunity!
We think you need these skills to ace Shop Supervisor in Southampton
Some tips for your application 🫡
Show Off Your Retail Experience: Make sure to highlight your retail experience in your application. We want to see how you've driven sales and provided excellent customer service in the past. Use specific examples to demonstrate your skills!
Leadership is Key: As a Shop Supervisor, you'll be leading a team of volunteers. Share any previous supervisory experience you have and how you’ve motivated and guided others. We love seeing teamwork in action!
Be IT Savvy: Basic IT skills are essential for this role, so don’t forget to mention your familiarity with emails, messaging apps, and video calls. We appreciate candidates who can navigate technology with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Sue Ryder
✨Show Off Your Retail Experience
Make sure to highlight your retail experience during the interview. Talk about specific situations where you drove sales or improved customer service. This will show that you understand the business and can contribute effectively.
✨Demonstrate Leadership Skills
As a Shop Supervisor, you'll be leading a team of volunteers. Prepare examples of how you've successfully led a team in the past. Discuss your approach to training and retaining volunteers, as well as how you maintain high standards in the shop.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be ready to discuss how you've met or exceeded targets in previous roles. This shows that you're commercially aware and can help drive the shop's success.
✨Be a Brand Ambassador
Understand Sue Ryder's mission and values. Be prepared to discuss how you would act as a brand ambassador in-store and support fundraising initiatives. Showing your passion for the cause can set you apart from other candidates.