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For Companies At a Glance
- Tasks: Lead a team to drive sales and deliver amazing customer service.
- Company: Join Sue Ryder, a charity with a strong community focus.
- Benefits: Enjoy 27 days holiday, competitive pay, and career growth opportunities.
- Other info: Diverse and inclusive workplace with support for all applicants.
- Why this job: Make a difference in the community while developing your leadership skills.
- Qualifications: Customer service and supervisory experience are essential.
The predicted salary is between 22000 - 26000 £ per year.
Responsibilities
- Use retail experience to drive business, push sales and achieve targets.
- Lead a team to deliver great customer service to donors and customers.
- Work with local community to generate sufficient donated stock.
- Recruit, train and retain a volunteer team, guiding them and the shop manager.
- Set high standards of merchandising and housekeeping, ensuring health and safety.
- Manage stock processes to keep shop well merchandised with fresh seasonal stock.
- Act as brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
- Manage effective stock process through the Epos operation.
- Help maintain a positive can‑do attitude, good judgment, and understanding of financial and IT administration.
Qualifications
- Customer Service Experience
- Previous supervisory experience
- Cash handling / till work
- Basic IT skills (emails, instant messaging, video calls)
- Organisational skills
- Lone working experience
Desirable Criteria
- High street retail/leisure/hospitality background
- KPI and target experience
- Charity retail experience
- Health & safety knowledge
- Team Player
- Key holder / opening / closing experience
- Merchandising / stock rotation
- Disability confident
EEO Statement
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email.
Benefits
Competitive Benefits Package: 27 days holiday rising to 33 with length of service, plus bank holidays (pro rata if part‑time).
Shop Supervisor employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Get to know the company! Research Sue Ryder and understand their mission and values. This will help you connect your experience with what they stand for during interviews.
✨Tip Number 2
Practice your customer service stories! Think of specific examples where you’ve gone above and beyond for customers. This will show you’re a perfect fit for the Shop Supervisor role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Sue Ryder team.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Show Off Your Retail Experience: Make sure to highlight your retail experience in your application. We want to see how you've driven sales and led teams in the past, so share specific examples that demonstrate your skills!
Emphasise Customer Service Skills: Customer service is key for us at Sue Ryder. In your application, mention any relevant experiences where you’ve gone above and beyond for customers or donors. This will show us you’re a great fit for our team!
Be Clear About Your Supervisory Experience: If you've got supervisory experience, let us know! Detail your roles in recruiting, training, and guiding teams. We love seeing candidates who can lead and inspire others.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sue Ryder
✨Know Your Retail Stuff
Brush up on your retail experience and be ready to discuss how you've driven sales and achieved targets in the past. Think of specific examples where you led a team or improved customer service, as this will show your potential employer that you can hit the ground running.
✨Show Off Your Leadership Skills
Since the role involves leading a team, prepare to talk about your previous supervisory experience. Share stories about how you've recruited, trained, and retained volunteers or staff, and highlight any challenges you overcame while guiding them.
✨Get Familiar with Health & Safety
Make sure you understand the basics of health and safety regulations relevant to retail. Be prepared to discuss how you would maintain high standards of merchandising and housekeeping, as well as how you would ensure a safe environment for both customers and staff.
✨Be a Brand Ambassador
Research Sue Ryder and their mission. Be ready to explain how you would act as a brand ambassador in-store and support fundraising initiatives. Showing genuine enthusiasm for the charity's work will set you apart from other candidates.