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For Companies At a Glance
- Tasks: Lead a team to drive sales and deliver excellent customer service.
- Company: Join Sue Ryder, a beloved charity with a strong community focus.
- Benefits: Enjoy 27 days holiday, staff discounts, and a competitive salary.
- Why this job: Make a real difference while gaining valuable retail experience.
- Qualifications: Customer service and supervisory experience are essential.
- Other info: Inclusive workplace with opportunities for personal growth.
The predicted salary is between 10 - 15 £ per hour.
We have a much-loved presence on high streets across the country with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you'll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running. We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets. Help to lead a team to deliver great customer service to our donors and customers. Work with the local community to generate sufficient donated stock to drive sales. Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance. Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority. Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times. Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives. Help to manage an effective stock process through the Epos operation.
Key Qualifications
- Customer Service Experience
- Previous supervisory Experience
- Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Qualifications
- High street retail/leisure/hospitality background
- KPI and target experience
- Charity retail
- Health & Safety knowledge
- Team Player
- Key holder/opening/closing
- Merchandising/Stock rotation
Benefits
- Competitive Benefits Package: 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan
- Death in Service benefit
- Structured induction programme and learning & development opportunities
- Access to Employee support programme and more
Location
Sue Ryder, Unit G1, St Helens Retail Park, Peasley Cross Lane, St Helens, WA9 1JJ
Working Hours & Pay
37.5 Hours per week over 7 days. £12.36 per hour + rewards & benefits.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we are proud to support the 'Offer an Interview' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Shop Supervisor employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sue Ryder and their mission. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your customer service experience and how you've led teams in the past. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your passion for retail! During the interview, share specific examples of how you've driven sales or improved customer experiences in previous roles. This will demonstrate that you’re not just looking for any job, but that you’re excited about this opportunity.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows that you’re engaged and eager to learn more about how you can contribute to the shop's success. And remember, apply through our website for the best chance!
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any supervisory roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about retail and how you can contribute to our mission. Share specific examples of how you've driven sales or led a team in the past.
Showcase Your Community Spirit: Since we value community engagement, mention any previous work or initiatives where you've collaborated with local groups. This will show us that you understand the importance of connecting with the community.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sue Ryder
✨Know the Company Inside Out
Before your interview, take some time to research Sue Ryder and their mission. Understand their commitment to reducing, reusing, and recycling, as well as their community involvement. This will show your genuine interest in the role and help you connect your values with theirs.
✨Showcase Your Leadership Skills
As a Shop Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to inspire and motivate others. Think about specific situations where you’ve improved team performance or customer service.
✨Demonstrate Your Customer Service Experience
Customer service is key in this role. Be ready to discuss your previous experiences in retail and how you’ve handled challenging customer interactions. Highlight any achievements related to sales targets or customer satisfaction to illustrate your impact.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the shop's goals, team dynamics, and community initiatives. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
