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- Tasks: Lead a team to deliver excellent customer service and drive sales in our charity shop.
- Company: Join Sue Ryder, a top charity retailer making a real difference in communities.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Why this job: Use your retail skills for a meaningful cause while gaining valuable experience.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Flexible hours with weekends off and a focus on team wellbeing.
Shop Supervisor
47 Market Place, Swaffham, PE37 7LE
15 hours per week including weekends
£11.59 per hour plus competitive reward and benefit scheme
Be there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people\’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don\’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, and Boxing Day off.
Our Sue Ryder \’Home & Garden\’ charity shop in Swaffham has a large and varied range of homewares. The shop is bright and welcoming with lots of different departments including linens, bric-a-brac, small furniture, electricals and a range of Sue Ryder new goods.
Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Swaffham shop and contribute to the work we do across Sue Ryder!
As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
•As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets.
•Help to lead a team to deliver great customer service to our donors and customers.
•Work with the local community to generate sufficient donated stock to drive sales.
•Help to recruit, train & retain a volunteer team, who\’ll look to you and the shop manager for leadership and guidance.
•Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
•Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
•Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
•Help to manage an effective stock process through the Epos operation.
Competitive Benefits Package
– 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
– Company pension scheme
– Staff discount with thousands of retailers
– Refer a Friend scheme – £250 payment
– Access to Employee support programme
– Enhanced maternity, paternity and adoption pay
– Employee Networks – LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
– and lots more. Please visit our careers website for the full list.
Closing date: 07/08
Interview date: TBC
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting
Please follow the link below for more information on our commitment to diversity and inclusion –
Shop Supervisor employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sue Ryder. Understand their mission and values, especially how they support the community. This will help you connect your experience to what they care about.
✨Tip Number 2
Practice your customer service stories! Think of specific examples where you've gone above and beyond for customers or led a team. Be ready to share these during your interview to show off your skills and experience.
✨Tip Number 3
Show your passion for retail! Talk about why you love working in retail and how you can contribute to driving sales at Sue Ryder. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role, the team, or the shop’s goals. This shows you're genuinely interested and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and helping others shine through. We want to see how your values align with our mission at Sue Ryder!
Tailor Your Experience: Make sure to highlight your relevant retail experience and customer service skills. We’re looking for someone who can lead a team and drive sales, so give us examples that showcase your abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Shop Supervisor role.
Apply Through Our Website: Don’t forget to submit your application through our careers website! It’s the best way for us to receive your details and get the ball rolling on your journey with Sue Ryder.
How to prepare for a job interview at Sue Ryder
✨Know the Mission
Before your interview, take some time to understand Sue Ryder's mission and values. Familiarise yourself with how the charity supports people in need and how your role as a Shop Supervisor can contribute to that. This will show your genuine interest in the organisation and help you connect your experience to their goals.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you've successfully driven sales, led a team, or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Engage with the Community
Since community engagement is key for this role, think of ways you've previously worked with local communities or generated support. Prepare to share ideas on how you could help recruit volunteers or increase donations in the Swaffham area. This will demonstrate your proactive approach and commitment to the cause.
✨Ask Thoughtful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the shop's current challenges, the team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
