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- Tasks: Lead a team to drive sales and deliver excellent customer service in a vibrant shop environment.
- Company: Join Sue Ryder, a top charity retailer supporting vital services for those facing end of life or grief.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work culture with various employee networks.
- Why this job: Make a real impact in your community while developing leadership skills in a rewarding retail role.
- Qualifications: Proven retail management experience, strong leadership, and excellent customer engagement skills required.
- Other info: Work-life balance with only 1 in 2 weekends and festive holidays off.
The predicted salary is between 24559 - 24559 £ per year.
£24,559.35 pa plus a competitive reward and benefit scheme
Employment Type: Permanent
Hours of Work: 37.5 hours per week, including weekends on rota
Ref No: SC502767SM3006
Closing Date: 14/07/2025
Shop Manager
Location: 2, 769-771 Ormskirk Rd, Pemberton, Wigan WN5 8AT
Salary: £24,559.35 per annum plus benefits
Be there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold funds our services, providing 2.7 million hours of support annually in hospices, homes, and communities. We aim to ensure everyone approaching end of life or living with grief can access necessary support.
Our shops are diverse, including boutiques, vintage, retro, and large format stores. As a retail team member, you\’ll help inspire communities to support more care through innovation and collaboration, while driving income to sustain our services.
We value our staff highly and strive to make you feel valued and included. Most retail roles work every weekend, but managers typically work only 1 in 2 weekends. Most shops close by 5:15 pm, and we have Christmas Eve, Christmas Day, and Boxing Day off.
Our Pemberton shop is centrally located with a large selection of stock, constantly refreshed with new items daily.
About You
Are you an experienced, proactive shop manager with retail skills? If so, join our Pemberton team and contribute to Sue Ryder\’s vital work!
You should have the commercial awareness to meet sales targets, plan and prioritize effectively, and demonstrate proven leadership skills, especially in managing volunteers. A positive attitude, strong customer engagement skills, and good financial and IT administration knowledge are essential.
Responsibilities include:
- Driving sales and achieving targets through retail experience and skills
- Leading your team to deliver excellent customer service
- Engaging with the community to generate donated stock
- Recruiting, training, and retaining volunteers
- Maintaining high standards of merchandising and safety
- Managing stock processes and ensuring shop presentation
- Acting as a brand ambassador and supporting campaigns
- Managing stock through the EPOS system
Benefits
- 27 days holiday, rising to 33 with service, plus bank holidays (pro-rata for part-time)
- Company pension scheme
- Staff discount with many retailers
- Refer a Friend scheme (£250)
- Enhanced maternity, paternity, and adoption pay
- Employee support programs
- Employee networks (LGBTQ+, Ethnic Diversity, Disabilities, Women, Non-Binary)
- And more; see our careers website for details
Closing date: 14 July. Interview date: TBC.
We encourage applications from all backgrounds, especially from underrepresented groups including the global majority, LGBTQIA+, and people with disabilities. For accessibility or adjustment requests, contact
More info at:
If you want more than just a job, we want you. Join us and be there when it matters.
Learn more about working with us at:
Sue Ryder is committed to supporting those facing end of life or grief. We are here when it matters.
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Shop Manager employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Sue Ryder's mission and values. Understanding the charity's goals will help you convey your passion for their work during interviews, showing that you're not just looking for a job, but genuinely want to contribute to their cause.
✨Tip Number 2
Highlight your leadership experience in retail settings. Be prepared to discuss specific examples of how you've successfully managed teams, especially volunteers, as this is a key aspect of the Shop Manager role.
✨Tip Number 3
Engage with the local community before your interview. Attend local events or visit the shop to understand the customer base and stock dynamics. This will give you valuable insights to share during your application process.
✨Tip Number 4
Prepare to discuss your strategies for driving sales and achieving targets. Think about innovative ideas you could implement in the Pemberton shop to enhance customer engagement and increase donations.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Shop Manager position. Tailor your application to highlight relevant experience and skills that align with what Sue Ryder is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your retail management experience, leadership skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the mission of Sue Ryder. Highlight your commercial awareness, customer engagement skills, and experience in managing volunteers. Make it personal and show how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Sue Ryder
✨Show Your Leadership Skills
As a Shop Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, especially in retail settings. Highlight your experience in managing volunteers and fostering a positive work environment.
✨Understand the Community Engagement Aspect
Sue Ryder values community involvement. Be ready to discuss how you would engage with the local community to generate stock donations. Think of innovative ideas or past experiences that showcase your ability to connect with people and inspire them to support the cause.
✨Know Your Numbers
Commercial awareness is crucial for this role. Brush up on your financial knowledge and be prepared to discuss how you've met sales targets in previous positions. You might be asked about stock management and how you would use the EPOS system effectively.
✨Emphasise Customer Service Excellence
Excellent customer service is key in retail. Prepare to share specific instances where you've gone above and beyond for customers. Discuss how you would lead your team to maintain high standards of service and shop presentation.
