Shop Manager

Shop Manager

Sherborne Full-Time No home office possible
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At a Glance

  • Tasks: Lead a team to drive sales and deliver excellent customer service in a charity shop.
  • Company: Join Sue Ryder, a leading UK charity retailer making a real difference in people's lives.
  • Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment with flexible hours.
  • Why this job: Be part of a passionate team that helps communities while gaining valuable retail experience.
  • Qualifications: Retail management experience and strong leadership skills are essential for this role.
  • Other info: We celebrate diversity and encourage applications from all backgrounds.

Shop Manager
Sue Ryder Charity shop, 4 Church Lane, Sherborne DT9 3BP
37.5 Hours per week over 7 days
£12.56 per hour + rewards & Benefits
Be there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people\’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don\’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.
Sherborne\’s Sue Ryder shop is situated right at the heart of this small, historic Dorset town, next to the impressive Sherborne Abbey and facing onto the Abbey Green. We upcycle and repurpose donated items which we sell as ‘saved’ goods in store.
About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Sherborne shop and contribute to the work we do across Sue Ryder!
To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who\’ll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.
Competitive Benefits Package
– 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
– Company pension scheme
– Staff discount with thousands of retailers
– Refer a Friend scheme – £250 payment
– Enhanced maternity, paternity and adoption pay
– Access to Employee support programme
– Employee Networks – LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
– and lots more. Please visit our careers website for the full list.
Closing date: 21st July
Interview date: 30th July
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing
you want more than just a job, we want you.
Join the team and be there when it matters.
Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
If you are having trouble completing this application, please email , and a member of our team will assist you.

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Shop Manager employer: Sue Ryder

Sue Ryder is an award-winning charity retailer that prioritises its employees, offering a supportive work culture and a competitive benefits package, including generous holiday allowances and a company pension scheme. Located in the heart of historic Sherborne, our shop fosters community engagement and provides opportunities for personal growth while making a meaningful impact on people's lives through our vital care services. Join us to be part of a team that values diversity and inclusivity, ensuring everyone feels valued and empowered.
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Contact Detail:

Sue Ryder Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Shop Manager

✨Tip Number 1

Familiarise yourself with Sue Ryder's mission and values. Understanding their commitment to providing care and support will help you align your answers during the interview, showcasing your passion for their cause.

✨Tip Number 2

Highlight your experience in managing teams and driving sales. Be prepared to share specific examples of how you've successfully led a team or improved sales in previous roles, as this is crucial for the Shop Manager position.

✨Tip Number 3

Engage with the local community before your interview. Building connections with local donors or volunteers can provide you with insights into the shop's operations and demonstrate your commitment to community engagement.

✨Tip Number 4

Prepare to discuss your approach to training and retaining volunteers. Since you'll be leading a team of volunteers, having a clear strategy on how to motivate and support them will show that you're ready for the role.

We think you need these skills to ace Shop Manager

Retail Management
Team Leadership
Customer Service Excellence
Commercial Awareness
Sales Target Achievement
Volunteer Recruitment and Training
Stock Management
Merchandising Skills
Financial Administration
Community Engagement
Health and Safety Compliance
IT Proficiency
Positive Attitude
Communication Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant retail management experience, particularly in charity or community-focused environments. Emphasise your leadership skills and any experience with volunteer management.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the charity sector and your understanding of Sue Ryder's mission. Mention specific examples of how you've driven sales and engaged with the community in previous roles.

Showcase Your Skills: In your application, clearly outline your commercial awareness, team leadership abilities, and customer service experience. Use bullet points to make these skills stand out and easy to read.

Highlight Community Engagement: Discuss any past experiences where you successfully worked with local communities to generate support or donations. This aligns well with the role's responsibilities and shows your commitment to the charity's goals.

How to prepare for a job interview at Sue Ryder

✨Show Your Passion for Charity Work

Make sure to express your enthusiasm for the charity sector during the interview. Discuss any previous experience you have in charity retail or community engagement, and how it aligns with Sue Ryder's mission to provide support for those in need.

✨Demonstrate Leadership Skills

As a Shop Manager, you'll be leading a team of volunteers. Be prepared to share examples of how you've successfully managed teams in the past, focusing on your ability to motivate and inspire others while achieving sales targets.

✨Understand the Local Community

Research Sherborne and its community before the interview. Be ready to discuss how you can engage with local residents to generate donations and drive sales, showing that you understand the importance of community involvement in charity work.

✨Prepare for Financial and IT Questions

Since the role involves financial administration and stock management, brush up on your knowledge of retail finance and IT systems. Be ready to discuss how you would manage stock processes and ensure effective merchandising in the shop.

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