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- Tasks: Lead a team, drive sales, and manage stock in a vibrant charity shop.
- Company: Join Sue Ryder, a top charity retailer making a real difference in communities across the UK.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment with flexible hours.
- Why this job: Be part of a winning team that values your contributions and supports local communities.
- Qualifications: Retail management experience and a passion for customer service are essential.
- Other info: Work only 1 in 2 weekends and enjoy every Christmas off!
37.5 hours per week including weekends
£11.79 per hour plus competitive reward and benefit scheme
Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.
About us
Sue Ryder Bourton is nestled just off the High Street behind The Manse Hotel and is popular with locals and tourists alike. Our small and friendly shop always has something unusual to offer our customers with bric-a-brac being our speciality. We restock daily and have a varied range of items on sale, spanning everything from books and toys to a fantastic selection of quality ladies and men’s wear. Our new goods stock ranges from sweets, cards and homewares to our very popular garden statues.
About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Bourton-on-the-Water shop and contribute to the work we do across Sue Ryder!
To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
- As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
- Lead your team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
- Manage effective stock processes through the Epos operation.
Competitive Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals - and lots more.
Closing date: 04th August
Interview date: 15th August
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting us.
Shop Manager employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Sue Ryder's mission and values. Understanding the charity's goals will help you align your answers during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Network with current or former employees of Sue Ryder. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare examples of your leadership experience in retail. Be ready to discuss how you've successfully managed teams, driven sales, and engaged with customers in previous roles.
✨Tip Number 4
Showcase your community engagement skills. Since the role involves working with local communities, think of ways you've previously collaborated with others to generate support or donations.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Shop Manager position at Sue Ryder. Understand the key responsibilities and required skills, such as team leadership, customer service, and stock management.
Tailor Your CV: Customise your CV to highlight relevant experience in retail management. Emphasise your leadership skills, commercial awareness, and any previous experience working with volunteers or in charity retail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the mission of Sue Ryder. Mention specific examples of how you have successfully managed teams, driven sales, or engaged with the community in previous roles.
Highlight Your Community Engagement: Since the role involves working with the local community, include any relevant experiences where you have successfully collaborated with local organisations or generated support for charitable causes.
How to prepare for a job interview at Sue Ryder
✨Show Your Passion for Charity Retail
Make sure to express your enthusiasm for working in a charity retail environment. Discuss how you align with Sue Ryder's mission and values, and share any personal experiences that highlight your commitment to community support.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate volunteers and staff, and discuss specific strategies you've used to foster a positive team environment.
✨Understand the Importance of Sales and Stock Management
Be ready to talk about your experience with sales targets and stock management. Discuss how you plan to drive sales and manage inventory effectively, ensuring the shop is always well-stocked with appealing items.
✨Engage with the Community
Think about ways you've previously engaged with local communities or how you plan to do so in this role. Share ideas on how to generate donations and build relationships with local customers to enhance the shop's presence.
