At a Glance
- Tasks: Lead a team to drive sales and deliver excellent customer service in a charity shop.
- Company: Join Sue Ryder, a top charity retailer supporting those in need across the UK.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Why this job: Make a real impact while working in a fun, community-focused retail setting.
- Qualifications: Retail management experience and strong leadership skills are essential.
- Other info: Flexible hours with only one weekend shift every two weeks and holidays off during Christmas.
16-17 Clarence Parade Cheltenham GL50 3PA
37.5 Hours per week £11.79 per hour plus competitive reward and benefit scheme.
Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.
About us: Donated designer clothing and accessories for both ladies and men can be found at competitive prices. Labels often found for sale range from high-end - including Prada, Max Mara, Aquascutum and Hobbs (to name a few) through to good quality high street names such as M&S. Desirable pieces to be found. Bric-a-brac is also a best-seller at our shop. Whether it is artwork, designer glassware or a reasonably priced but desirable Le Creuset frying pan, you are sure to be tempted by our range of goods. Books and media items are available along with a selection of new goods including greeting cards and tempting sweet treats.
About you: Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Clarence Parade shop and contribute to the work we do across Sue Ryder!
To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
- As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
- Lead your team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
- Manage effective stock processes through the Epos operation.
Competitive Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer a Friend scheme - £250 payment.
- Enhanced maternity, paternity and adoption pay.
- Access to Employee support programme.
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals - and lots more.
Please visit our careers website for the full list.
Closing date: 31st July Interview date: TBC.
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting us.
Shop Manager employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Sue Ryder's mission and values. Understanding the charity's goals will help you align your answers during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Network within the local community and retail sector. Engaging with local businesses and community groups can provide insights into the shop's needs and help you build relationships that may benefit your application.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing teams, especially volunteers. Highlighting your ability to inspire and motivate others will be crucial in showcasing your fit for the Shop Manager role.
✨Tip Number 4
Research current trends in charity retail and stock management. Being knowledgeable about what sells well and how to manage inventory effectively will show your commercial awareness and readiness for the role.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, particularly in charity or community-focused environments. Emphasise your leadership skills and any experience with volunteer teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the charity sector and your understanding of Sue Ryder's mission. Mention specific examples of how you've driven sales and engaged with local communities in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as commercial awareness, team leadership, and customer service. Provide concrete examples of how you've successfully applied these skills in past positions.
Show Enthusiasm for the Role: Convey your enthusiasm for the Shop Manager position and the impact you can make at Sue Ryder. Discuss your commitment to the values of the organisation and how you plan to contribute to their goals.
How to prepare for a job interview at Sue Ryder
✨Show Your Passion for Charity Retail
Make sure to express your enthusiasm for working in a charity retail environment. Discuss how you align with Sue Ryder's mission and values, and share any personal experiences that highlight your commitment to community support.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate volunteers and staff, and discuss specific strategies you've used to foster a positive team environment.
✨Understand Financial and IT Administration
Brush up on your knowledge of financial management and IT systems relevant to retail operations. Be ready to discuss how you've managed budgets, sales targets, and stock processes in previous roles.
✨Engage with the Community
Think about ways you've previously engaged with local communities to drive donations or sales. Be prepared to share ideas on how you would work with the community to generate stock and promote the shop effectively.