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- Tasks: Lead a team, drive sales, and manage stock in a vibrant charity shop.
- Company: Join Sue Ryder, a top charity retailer making a real difference in communities across the UK.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Why this job: Be part of a friendly community shop while contributing to vital care services.
- Qualifications: Retail management experience and strong leadership skills are essential.
- Other info: Flexible hours with weekends off and a focus on inclusivity in hiring.
£12.56 per hour plus competitive reward and benefit scheme
Employment Type: Fixed Term Contract
Hours of Work: 15 hours per week including weekends (job share)
Closing Date: 18/06/2025
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.
As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.
Sue Ryder Seahouses is a friendly shop and very much part of the community catering to locals as well as tourists. We carry a great range of stock from donated fashion, bric-a-brac, books, board games, DVDs, and also have a children’s section. We rely on public donations and all our donations are greatly received.
About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Seahouses shop and contribute to the work we do across Sue Ryder!
To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
- Using your skills and retail experience to drive business, push sales and achieve targets.
- Leading your team to deliver great customer service to our donors and customers.
- Working with the local community to generate sufficient donated stock to drive sales.
- Recruiting, training & retaining a volunteer team, who'll look to you for leadership and guidance.
- Setting high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Managing effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Acting as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
- Managing effective stock processes through the Epos operation.
Competitive Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
If you want more than just a job, we want you. Join the team and be there when it matters.
Shop Manager employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
recruitment@sueryder.org
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Sue Ryder's mission and values. Understanding the charity's goals will help you align your answers during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Network within the local community and engage with potential volunteers or donors. Building relationships can provide insights into the shop's needs and show your commitment to community involvement.
✨Tip Number 3
Prepare examples of how you've successfully managed teams in the past. Highlight your leadership skills and ability to motivate volunteers, as this is crucial for the Shop Manager role.
✨Tip Number 4
Research retail trends and best practices in charity shops. Being knowledgeable about effective merchandising and stock management will set you apart as a candidate who can drive sales and meet targets.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, particularly in charity or community-focused environments. Emphasise your leadership skills and any experience you have with volunteer management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the charity sector and how your values align with Sue Ryder's mission. Mention specific examples of how you've driven sales or improved customer service in previous roles.
Showcase Your Community Engagement: Demonstrate your ability to connect with the local community. Include any past experiences where you've successfully collaborated with local organisations or generated stock donations.
Highlight Your Financial Acumen: Since the role requires financial and IT administration skills, be sure to mention any relevant experience you have in managing budgets, sales targets, or using Epos systems in your application.
How to prepare for a job interview at Sue Ryder
✨Show Your Passion for Charity Retail
Make sure to express your enthusiasm for working in a charity retail environment. Talk about why you believe in the mission of Sue Ryder and how you can contribute to their goals. This will demonstrate that you're not just looking for any job, but that you genuinely care about the cause.
✨Highlight Your Leadership Skills
As a Shop Manager, you'll be leading a team of volunteers. Be prepared to share examples of how you've successfully managed teams in the past. Discuss your approach to training and motivating staff, as well as how you handle challenges within a team setting.
✨Demonstrate Commercial Awareness
The role requires a good understanding of sales and financial management. Be ready to discuss how you've driven sales in previous roles, including any strategies you've implemented to increase revenue or improve stock management. This will show that you have the commercial acumen needed for the position.
✨Engage with the Community
Since the shop is part of the local community, it's important to show that you understand the value of community engagement. Share any experiences you have in building relationships with local businesses or organisations, and how you plan to generate donations and support from the community.
