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- Tasks: Assist customers, manage stock, and maintain a welcoming shop environment.
- Company: Join Sue Ryder, a leading charity retailer making a real difference in people's lives.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work culture.
- Why this job: Be part of a team that inspires communities and supports those in need.
- Qualifications: Excellent customer service skills and ability to thrive in a fast-paced environment.
- Other info: Flexible hours, no late shifts, and time off during Christmas.
£12.21 per hour plus competitive reward and benefit scheme
Employment Type:
Part Time
Hours of Work:
30 hours per week inc weekends on rota
Ref No:
CB502819SA8152
Closing Date:
16/07/2025
Shop Assistant
57-63 West Road
Westcliff-on-Sea
SS0 9AY
30 hours per week inc weekends on rota
£12.21 per hour plus competitive reward and benefit scheme
Be there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people\’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don\’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.
We are a large furniture shop and have daily collections and deliveries of donated furniture ranging from modern to vintage at affordable prices
About you
Do you have excellent customer service skills? Are you comfortable working in a busy fast paced environment? If so come and support our shop team in our Westcliffe on Sea store and contribute to the work we do across Sue Ryder!
As our new Shop Assistant, you will help us to create a well-presented shop where customers get great service. You will sort and size stock and be on hand to help customers with their purchases. Remember that you could often be moving stock – which may involve lifting heavy goods or furniture.
Other responsibilities include:
• To help maximise donated income through proactive stock generation, optimum pricing, processing stock to agreed levels and stock planning.
• Set high standards of merchandising and housekeeping, ensuring you and your colleagues’ health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
Competitive Benefits Package
– 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
– Company pension scheme
– Staff discount with thousands of retailers
– Refer a Friend scheme – £250 payment
– Enhanced maternity, paternity and adoption pay
– Employee Networks – LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
– and lots more. Please visit our careers website for the full list.
Closing date: 16th July
Interview date: TBC
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing recruitment@sueryder.org
https://www.sueryder.org/jobs/equity-diversity-inclusion
If you want more than just a job, we want you.
Join the team and be there when it matters.
https://www.sueryder.org/jobs/why-work-for-sue-ryder
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
If you are having trouble completing this application, please email recruitment@sueryder.org, and a member of our team will assist you.
#J-18808-Ljbffr
Shop Assistant employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Assistant
✨Tip Number 1
Familiarise yourself with Sue Ryder's mission and values. Understanding the charity's focus on providing care and support will help you connect with the team during your interview and demonstrate your genuine interest in their work.
✨Tip Number 2
Highlight your customer service experience. Since the role requires excellent customer interaction, think of specific examples where you've gone above and beyond for customers, as this will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your ability to work in a fast-paced environment. The shop assistant role involves handling stock and assisting customers simultaneously, so be ready to share how you've successfully managed similar situations in the past.
✨Tip Number 4
Show your enthusiasm for sustainability and community engagement. Since the role involves promoting recycling and supporting local initiatives, expressing your passion for these topics can set you apart from other candidates.
We think you need these skills to ace Shop Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Shop Assistant position. Tailor your application to highlight relevant skills and experiences that match what Sue Ryder is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, ability to work in a fast-paced environment, and any relevant skills such as stock management or merchandising. Use bullet points for clarity and keep it concise.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the mission of Sue Ryder. Mention specific examples of how your previous experiences have prepared you for this position and why you want to be part of their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Sue Ryder
✨Show Your Customer Service Skills
As a Shop Assistant, excellent customer service is key. Be prepared to share examples of how you've provided great service in the past, especially in busy environments. Highlight your ability to handle customer queries and complaints effectively.
✨Demonstrate Team Spirit
Sue Ryder values teamwork, so be ready to discuss how you work well with others. Share experiences where you've collaborated with colleagues to achieve a common goal, particularly in retail settings.
✨Understand the Brand and Its Mission
Familiarise yourself with Sue Ryder's mission and values. During the interview, express your passion for their cause and how you can contribute to their goals, especially in supporting communities and promoting care.
✨Prepare for Practical Questions
Expect questions about handling stock and maintaining store standards. Think about how you would manage stock processes and ensure a well-presented shop. Be ready to discuss any relevant experience you have in these areas.
