At a Glance
- Tasks: Help create a welcoming shop and provide excellent customer service.
- Company: Join Sue Ryder, a leading charity retailer making a real difference.
- Benefits: Earn £12.21 per hour, with holiday perks and staff discounts.
- Other info: Flexible hours, no late shifts, and a friendly team await you!
- Why this job: Be part of a team that supports those in need while gaining valuable experience.
- Qualifications: Great customer service skills and ability to work in a fast-paced environment.
The predicted salary is between 12 - 13 £ per hour.
As our new Shop Assistant, you will help us to create a well-presented shop where customers get great service. You will sort and size stock and be on hand to help customers with their purchases. Remember that you could often be moving stock - which may involve lifting heavy goods or furniture.
Responsibilities:
- To help maximise donated income through proactive stock generation, optimum pricing, processing stock to agreed levels and stock planning.
- Set high standards of merchandising and housekeeping, ensuring you and your colleagues' health and safety is a priority.
- Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
We ask you to have excellent customer service skills and be comfortable working in a busy fast-paced environment. If so, come and support our shop team in our Northfield store and contribute to the work we do across Sue Ryder!
Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria:
- High street retail/leisure/hospitality background
- KPI and target experience
- Team Player
- Merchandising/Stock rotation
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
A warm welcome awaits your arrival from our great friendly staff at Sue Ryder Northfield, in the south of Birmingham on the A45, with great links to public transport around the city.
£1 shop with 300+ items daily. There is no better place to grab a bargain as everything excluding new goods and furniture is £1 - you could get a complete fantastic outfit for £5!
Competitive benefits package includes 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), company pension scheme, staff discount with thousands of retailers, refer a friend scheme (£250 payment), access to employee support programme, and lots more. Please visit our careers website for the full list.
Our commitment to equity, diversity and inclusion: At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability Confident committed employer, we’re proud to support the 'Offer an Interview' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
Shop Assistant employer: \"Sue Ryder\"
Sue Ryder St Johns Hospice in Moggerhanger, Bedfordshire, is an exceptional employer dedicated to providing expert palliative and end-of-life care. With a strong focus on employee well-being, we offer enhanced pay for unsociable hours, generous holiday allowances, and a supportive work culture that fosters professional growth and inclusivity. Join our compassionate team where your leadership skills will make a meaningful impact on the lives of patients and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like \"Sue Ryder\", so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like \"Sue Ryder\"!
We think you need these skills to ace Shop Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at \"Sue Ryder\", customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at \"Sue Ryder\" and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show \"Sue Ryder\" that you’re ready to jump in and contribute right away!
How to prepare for a job interview at \"Sue Ryder\"
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
