At a Glance
- Tasks: Help create a welcoming shop and provide excellent customer service.
- Company: Join Sue Ryder, a leading charity retailer making a real difference.
- Benefits: Earn £12.21 per hour, with holiday perks and staff discounts.
- Other info: Flexible hours, no late shifts, and a friendly team await you!
- Why this job: Be part of a team that supports those in need while gaining valuable experience.
- Qualifications: Great customer service skills and ability to work in a fast-paced environment.
The predicted salary is between 12 - 13 £ per hour.
As our new Shop Assistant, you will help us to create a well-presented shop where customers get great service. You will sort and size stock and be on hand to help customers with their purchases. Remember that you could often be moving stock - which may involve lifting heavy goods or furniture.
Responsibilities:
- To help maximise donated income through proactive stock generation, optimum pricing, processing stock to agreed levels and stock planning.
- Set high standards of merchandising and housekeeping, ensuring you and your colleagues' health and safety is a priority.
- Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
We ask you to have excellent customer service skills and be comfortable working in a busy fast-paced environment. If so, come and support our shop team in our Northfield store and contribute to the work we do across Sue Ryder!
Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria:
- High street retail/leisure/hospitality background
- KPI and target experience
- Team Player
- Merchandising/Stock rotation
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
A warm welcome awaits your arrival from our great friendly staff at Sue Ryder Northfield, in the south of Birmingham on the A45, with great links to public transport around the city.
£1 shop with 300+ items daily. There is no better place to grab a bargain as everything excluding new goods and furniture is £1 - you could get a complete fantastic outfit for £5!
Competitive benefits package includes 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), company pension scheme, staff discount with thousands of retailers, refer a friend scheme (£250 payment), access to employee support programme, and lots more. Please visit our careers website for the full list.
Our commitment to equity, diversity and inclusion: At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability Confident committed employer, we’re proud to support the 'Offer an Interview' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
Shop Assistant employer: Sue Ryder
At Sue Ryder, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member is valued. Our Northfield shop provides a unique opportunity to contribute to meaningful causes while enjoying competitive benefits, including generous holiday allowances and a commitment to employee growth. Join us in making a difference in the community, all while working in a friendly atmosphere with great transport links in Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Assistant
✨Tip Number 1
Get to know the shop and its vibe! Before your interview, pop into the Sue Ryder shop and check out how things are run. This will help you understand the environment and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you might need to assist customers or handle stock. Being able to demonstrate your experience in a busy retail setting will really make you stand out.
✨Tip Number 3
Show off your teamwork spirit! During the interview, share examples of how you've worked well with others in the past. Sue Ryder values collaboration, so let them know you're a team player who can contribute to a positive work environment.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the shop's initiatives. This shows your enthusiasm and helps you figure out if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Shop Assistant
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let us know why you're excited about working in retail, especially with a charity like Sue Ryder. Share any relevant experiences that highlight your enthusiasm for helping customers and making a difference.
Highlight Your Customer Service Skills:We want to see that you have excellent customer service skills! In your application, mention specific examples of how you've provided great service in the past, especially in busy environments. This will show us you're ready to handle the hustle and bustle of our shop.
Be Clear About Your Availability:Since we operate every day of the week, it's important to be upfront about your availability. Let us know when you can work, especially weekends, so we can see how you fit into our team schedule.
Apply Through Our Website:Make sure to submit your application through our careers website. It’s the best way for us to receive your details and keep everything organised. Plus, it shows you're keen to join our team at Sue Ryder!
How to prepare for a job interview at Sue Ryder
✨Know the Brand
Before your interview, take some time to research Sue Ryder and its mission. Understand their values and how they support the community. This will help you demonstrate your passion for the role and show that you're aligned with their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will highlight your suitability for the Shop Assistant role.
✨Be Ready for Stock Management Questions
Since the role involves sorting and managing stock, be prepared to discuss your experience with inventory management or merchandising. You might want to think of specific instances where you successfully organised stock or improved processes in a previous job.
✨Demonstrate Team Spirit
As a Shop Assistant, you'll be part of a team. Be ready to talk about your experience working in a team environment. Share examples of how you collaborated with colleagues to achieve common goals or how you contributed to a positive team atmosphere.
