At a Glance
- Tasks: Lead a team to drive sales and deliver amazing customer service.
- Company: Join Sue Ryder, a charity with a strong community focus.
- Benefits: Earn £12.94/hour, enjoy 27+ days holiday, and great staff discounts.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: Retail experience and strong people management skills are essential.
The predicted salary is between 27000 - 28000 £ per year.
Responsibilities
- Use your retail experience to drive business, push sales and achieve targets.
- Lead your team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train and retain a volunteer team.
- Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder and support in-store campaigns.
- Manage effective stock processes through the Epos operation.
Qualifications
- Commercial awareness to deliver sales and meet deadlines, combined with the ability to plan and prioritise.
- Proven team leadership skills.
- Customer Service Experience.
- People management experience (reviews, 1:1s, volunteer recruitment, team meetings).
- KPI and target experience.
- Strong IT skills (administration, emails, instant messaging, video calls).
- Organisational skills.
- Lone working experience.
Desirable Criteria
- High street retail or charity retail managerial experience.
- Health and Safety Knowledge.
- Minimal Microsoft Office packages or equivalent.
- High street retail/leisure/hospitality background.
- Merchandising/Stock rotation experience.
Benefits
- Competitive salary: £12.94 per hour (+ rewards).
- 37.5 hours per week over 7 days.
- 27 days holiday rising to 33 days with length of service plus bank holidays (pro rata if part‑time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer a Friend scheme – £250 payment.
- Enhanced maternity, paternity and adoption pay.
- Enhanced sick pay.
- Electric Vehicle Scheme.
- Healthcare Cash plan.
- Death in Service benefit.
- Staff discount of 10% on new goods online.
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme.
Location: Sue Ryder Charity shop, 23a High St, Shepton Mallet BA4 5AA.
Hours: 37.5 hours per week over 7 days. Start time 8:45am, close time 5:15pm.
Equality, Diversity and Inclusion: Our commitment to equity, diversity and inclusion includes support for disabled applicants through an 'Offer an Interview' scheme and inclusive recruitment practices.
Shop Manager in Shepton Mallet employer: \"Sue Ryder\"
Sue Ryder St Johns Hospice in Moggerhanger, Bedfordshire, is an exceptional employer dedicated to providing expert palliative and end-of-life care. With a strong focus on employee well-being, we offer enhanced pay for unsociable hours, generous holiday allowances, and a supportive work culture that fosters professional growth and inclusivity. Join our compassionate team where your leadership skills will make a meaningful impact on the lives of patients and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Shepton Mallet
✨Tip Number 1
Get to know the company! Research Sue Ryder and understand their mission and values. This will help you connect with the team during interviews and show that you're genuinely interested in being a part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. We want to hear how you can drive sales and motivate volunteers, so be ready to share those experiences.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the shop culture and what it takes to succeed as a Shop Manager at Sue Ryder.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Shop Manager in Shepton Mallet
Some tips for your application 🫡
Show Off Your Retail Experience:Make sure to highlight your retail experience in your application. We want to see how you've driven sales and led teams in the past, so don’t hold back on those achievements!
Emphasise Customer Service Skills:Customer service is key for us at StudySmarter. Share examples of how you've delivered great service and managed customer relationships. This will show us you’re a perfect fit for our team!
Be Clear About Your Leadership Style:We love strong leaders! In your application, describe your approach to team management and how you’ve successfully recruited and trained volunteers or staff. This helps us understand your people management skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at \"Sue Ryder\"
✨Know Your Retail Stuff
Brush up on your retail experience and be ready to discuss how you've driven sales and met targets in the past. Think of specific examples where you led a team to deliver excellent customer service, as this will show your potential employer that you can replicate that success.
✨Community Connection
Since the role involves working with the local community, come prepared with ideas on how to generate donated stock. This could include partnerships with local businesses or community events. Showing initiative here can really set you apart!
✨Team Leadership Skills
Be ready to talk about your experience in managing teams, especially in a retail or charity setting. Prepare examples of how you've recruited, trained, and retained volunteers, and how you've conducted performance reviews or team meetings. This will demonstrate your capability to lead effectively.
✨Health and Safety Awareness
Familiarise yourself with health and safety standards relevant to retail environments. Be prepared to discuss how you would ensure these standards are met in the shop. This shows that you take the responsibility of managing a safe environment seriously.
