At a Glance
- Tasks: Support retail teams with admin tasks, payroll, and customer service.
- Company: Join Sue Ryder, a leading UK healthcare charity retailer making a real difference.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work culture.
- Other info: Flexible hybrid working with occasional travel; commitment to diversity and inclusion.
- Why this job: Be part of a team that provides vital support during challenging times.
- Qualifications: Experience in administration and customer service is essential.
The predicted salary is between 20000 - 29000 £ per year.
Retail – Shop Vacancies,Finance,Retail Operations & New Goods
£24,570 per annum plus competitive reward and benefit scheme
Employment Type:
Permanent
Hours of Work:
Full time with weekends on rota (approx. 1 in 6)
Ref No:
CB503895RSO
Closing Date:
31/07/2025
Retail Support Officer
£24,570 per annum plus competitive reward and benefit scheme
Hybrid/Northampton – with occasional travel to meetings
Full time with weekends on rota (approx. 1 in 6)
Sue Ryder supports people at the most difficult times of their lives
Sue Ryder has an exciting opportunity work as part of a new retail support team that will drive the future of one of the largest and most recognisable UK healthcare charity retailers. With just under 400 shops, every item sold generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people\'s homes and in the community.
The Role
Reporting to the Retail Senior Support Officer, working as part of the Retail Support team, you will provide administration support, in areas such as property maintenance, IT, People related administration, and also excellent customer service to Retail Sales Managers and shop teams in a specific Retail Region, enabling our regional and shop teams to focus on generating income.
Key Responsibilities:
• Provide support for a specific region and territories to reflect operational needs
• Support with payroll system administration tasks
• Support with providing People support such as absence administration or induction tracking
• Work with our support teams, to support resolution of issues for our shop teams
• Highlight to Retail Senior Support Officer where action is required to ensure that activities are compliant with legislation
You will have
• Administration experience in a similar environment
• Good numeracy skills with the ability to enter data accurately
• Some knowledge of People Management/Payroll systems with the flexibility and a willingness to learn
• Good Customer Service skills & experience
• Self-motivated with the ability to work autonomously and as part of a team
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.
Closing date: 31st July
Interview date: 13th August (Teams)
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting
Please follow the link below for more information on our commitment to diversity and inclusion –
https://www.sueryder.org/jobs/equity-diversity-inclusion
If you want more than just a job, we want you.
Join the team and be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Retail Support Officer in Northampton employer: Sue Ryder
Sue Ryder is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With a competitive benefits package, including generous holiday allowances and a commitment to diversity, employees are empowered to thrive both personally and professionally while making a meaningful impact in the community. Join us in Northampton and be part of a team that truly values your contributions and supports you in making a difference during challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Support Officer in Northampton
✨Tip Number 1
Familiarise yourself with Sue Ryder's mission and values. Understanding the charity's focus on providing support during difficult times will help you align your answers in interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Sue Ryder, especially those in retail operations. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss your experience with administration and customer service in detail. Be ready to share specific examples of how you've successfully supported teams in previous roles, as this will highlight your suitability for the Retail Support Officer position.
✨Tip Number 4
Research common payroll systems and people management practices. Even if you're not an expert, showing a willingness to learn and adapt will impress the hiring team and demonstrate your commitment to the role.
We think you need these skills to ace Retail Support Officer in Northampton
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the Retail Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and customer service. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter:In your cover letter, express your passion for the role and the mission of Sue Ryder. Mention specific examples from your past work that showcase your ability to support teams and manage administrative tasks effectively.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sue Ryder
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Retail Support Officer. Be prepared to discuss how your previous experience aligns with these responsibilities, especially in administration and customer service.
✨Showcase Your Skills
Highlight your administration experience and good numeracy skills during the interview. Be ready to provide examples of how you've successfully managed data entry or payroll tasks in the past, as this will demonstrate your capability for the role.
✨Demonstrate Customer Service Excellence
Since the role involves providing excellent customer service to Retail Sales Managers and shop teams, prepare to share specific examples of how you've handled customer interactions effectively. This could include resolving issues or providing support in a retail environment.
✨Express Your Willingness to Learn
The job requires some knowledge of People Management and Payroll systems, but also a willingness to learn. Be honest about your current knowledge and express enthusiasm for developing new skills that will help you succeed in the role.
