At a Glance
- Tasks: Assist customers, manage stock, and create a welcoming shop environment.
- Company: Join Sue Ryder, a leading charity retailer making a real difference.
- Benefits: Earn £12.21 per hour, with pay rising to £12.71 in 2026, plus great perks.
- Other info: Flexible hours, generous holiday, and a commitment to diversity and inclusion.
- Why this job: Be part of a team that supports those in need while gaining valuable experience.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 12 - 13 £ per hour.
£12.21 per hour + rewards & benefits - As of 1st April 2026 the rate of pay will be increasing to at least £12.71 per hour.
Employment Type: Permanent
Hours of Work: 15 hours per week over 7 days
Location: Sue Ryder Charity shop, Unit 1B, Trafford Retail Park, Redditch B98 7AH
Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people’s homes and in the community.
As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail, most work every weekend; our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.
About you:
- Do you have excellent customer service skills?
- Are you comfortable working in a busy fast-paced environment?
If so, come and support our shop team in our Redditch store and contribute to the work we do across Sue Ryder! As our new Shop Assistant, you will help us to create a well-presented shop where customers get great service. You will sort and size stock and be on hand to help customers with their purchases. Remember that you could often be moving stock – which may involve lifting heavy goods or furniture.
Other responsibilities include:
- To help maximise donated income through proactive stock generation, optimum pricing, processing stock to agreed levels and stock planning.
- Set high standards of merchandising and housekeeping, ensuring you and your colleagues’ health and safety is a priority.
- Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
Minimum Essential Criteria:
- Customer Service Experience
- Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria:
- High street retail/leisure/hospitality background
- KPI and target experience
- Team Player
- Merchandising/Stock rotation
Competitive Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme and lots more.
Closing date: 2nd March
Interview date: 11th March
Our commitment to equity, diversity and inclusion:
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need.
Shop Assistant in Redditch employer: Sue Ryder
Sue Ryder is an award-winning employer that prioritises the well-being and development of its staff, offering a competitive benefits package including 27 days of holiday, enhanced pay schemes, and structured learning opportunities. Located in the vibrant Trafford Retail Park in Redditch, our charity shop fosters a supportive work culture where employees are valued as key contributors to our mission of providing essential care and support to those in need. Join us to make a meaningful impact while enjoying a balanced work-life schedule and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Assistant in Redditch
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Sue Ryder, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Shop Assistant in Redditch
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Sue Ryder that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Sue Ryder will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Sue Ryder and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Sue Ryder
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Sue Ryder, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Sue Ryder!
