At a Glance
- Tasks: Welcome visitors, answer calls, and support our reception area with a friendly vibe.
- Company: Join Sue Ryder, a charity dedicated to making a difference in the community.
- Benefits: Gain valuable experience, boost your CV, and make new friends while volunteering.
- Other info: Flexible hours, inclusive environment, and training provided to help you succeed.
- Why this job: Make a real impact by helping others and supporting your local community.
- Qualifications: Friendly attitude, great communication skills, and basic admin abilities required.
The reception team are often the first people visitors speak to when they arrive, they play an important role in making visitors feel welcome. In this role you’ll provide a warm, friendly greeting and support the smooth running of our reception area. THIS VOLUNTEER ROLE IS FOR OUT OF HOURS (evenings) & WEEKEND RECEPTION DUTIES ONLY
Activities will usually include:
- Responding to requests for information
- Answering phone calls and taking messages
- Admin tasks like photocopying and printing
- Greeting visitors to the hospice
- Showing patients and families around the building
- Making refreshments
- Keeping up to date on the charity's work so you can answer questions
How often we’d like your support:
We hope you’ll volunteer 3 - 6 hours a week, but all our roles are flexible to suit you.
We hope you’ll:
- Have a warm, friendly, and calm approach
- Have great communication skills
- Be well organised
- Understand how important confidentiality is
- Have good customer service skills and a positive attitude
- Have basic admin skills
What you can expect from us:
We want to provide an experience that is inclusive, friendly, and supportive. To do this we will:
- Offer all the training you need in your role (Mandatory online training)
- Make sure you feel appreciated and respected
- Provide regular support in a way that suits you
- Ask for your feedback on how we can do better
- Deal with any concerns or complaints quickly and fairly
- Make sure you have a clear understanding of what you need to do in your role
Some of the benefits to you:
- Join a team that celebrates diversity and individual differences
- Make new friends and feel connected
- Feel more confident and improve your wellbeing
- Boost your CV and gain references for your future employers
- Help change lives and support your local community
More information about volunteering:
As well as the tasks already mentioned, all Sue Ryder volunteers have the following responsibilities:
- Completing the relevant checks and training needed for the role
- Following Sue Ryder policies and procedures
- Showing a positive attitude towards diversity and inclusion
- Showing a commitment to Sue Ryder's core values and behaviours
- UNDERSTANDING THEIR ROLES IN REGARDS TO DATA PROTECTION
Volunteer Receptionist in Oxenhope employer: Sue Ryder
Sue Ryder Thorpe Hall Hospice is an exceptional employer, offering a supportive and compassionate work environment for Senior Healthcare Assistants in Peterborough. With competitive pay, enhanced benefits, and a commitment to employee growth through structured training and development opportunities, we prioritise the well-being of both our staff and the patients they care for. Join us in making a meaningful difference in the lives of those facing life-limiting conditions, while enjoying a culture that values diversity, equity, and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Volunteer Receptionist in Oxenhope
✨Join Community Groups
Get involved in local community forums or online groups related to customer support. Websites like Meetup or Facebook groups often host gatherings or discussions where you can meet others in the field and find volunteer opportunities.
✨Volunteer at Events
Look for local events or non-profits that might need extra support. Many organisations host workshops, conferences, or community events, and volunteering there can help you gain practical experience while making great connections.
✨Leverage Your Network
Don’t hesitate to ask friends or connections if they know of any volunteering opportunities in customer support. Word-of-mouth can often lead you to hidden gems that may not be advertised openly.
✨Make Your Passion Visible
Consider starting a blog or social media account where you share insights about customer support. This not only showcases your enthusiasm for the field but can also catch the eye of potential organisations looking for volunteers. Plus, check out our website to find specific volunteering opportunities with Sue Ryder!
Some tips for your application 🫡
Show Your Passion for Helping Others:When applying for a volunteer role in customer support, it's all about demonstrating your enthusiasm for assisting customers. Share personal experiences where you've helped someone solve a problem or feel more confident. This helps us see your genuine desire to make a difference!
Highlight Your Communication Skills:Customer support is all about clear communication, so make sure to showcase your skills in this area. In your application, mention any relevant experiences, such as previous customer service roles, training, or even volunteer work where you've had to engage with customers or clients directly.
Be Ready to Adapt:When working with customer support, you never know what kind of queries might come your way. Mention your flexibility and ability to learn quickly in your application. We want to see that you're ready to tackle different challenges and adapt your approach as needed!
Share Your Availability:Being a volunteer means you likely have other commitments, so it’s super helpful to specify when you're available to help out in customer support. Let us know your preferred hours or days; it’ll make coordinating schedules a lot easier for everyone involved!
How to prepare for a job interview at Sue Ryder
✨Show Your Passion for Helping Others
As a volunteer in customer support, it's all about the vibe! Let your genuine enthusiasm for helping people shine through in the interview. Share experiences where you've gone the extra mile for someone—this will really resonate with Sue Ryder's mission and show them you're the right fit.
✨Demonstrate Your Communication Skills
In customer support, stellar communication is key. Prepare to talk about situations where you handled difficult customers or resolved complaints effectively. Maybe even involve role-play scenarios during the interview to showcase your speaking and listening skills. This practical demonstration speaks volumes!
✨Familiarise Yourself with Common Support Tools
Brush up on common customer support software like Zendesk or Freshdesk before the interview. Even as a volunteer, knowing your way around these tools will give you an edge. It shows you're proactive and ready to jump in without needing too much training.
✨Align Your Values with the Company's Mission
Volunteering is often about shared values. Take the time to really understand what Sue Ryder stands for and how your own values align with theirs. Discussing this alignment in the interview can make a powerful impact, showing that you’re not just in it for experience, but genuinely care about the role.
