At a Glance
- Tasks: Lead a team to drive sales and deliver excellent customer service.
- Company: Join Sue Ryder, a charity with a strong community focus.
- Benefits: Enjoy 27 days holiday, staff discounts, and a pension scheme.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a difference in the community while developing your leadership skills.
- Qualifications: Retail experience and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities
- Use your retail skills and experience to drive business, push sales and achieve targets.
- Lead a team to deliver excellent customer service to donors and customers.
- Work with the local community to generate donated stock that drives sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
- Manage effective stock processes to keep the shop well merchandised with fresh seasonally stocked items.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
- Manage stock processes through the Epos operation.
Qualifications
- Retail experience with commercial awareness to deliver sales.
- Positive attitude and good judgement.
- Proven team‑leadership skills and ability to lead a large volunteer team.
- Enjoy engaging with people, positive can‑do attitude, and good understanding of financial and IT administration.
- Previous supervisory experience.
- Cash handling/till work.
- Basic IT skills (emails, instant messaging, video calls).
- Organisational skills.
- Lone working experience.
Desirable Criteria
- High‑street retail, leisure or hospitality background.
- Experience with KPI and target setting.
- Charity retail experience.
- Health & safety knowledge.
- Team‑player attitude.
- Key holder / opening / closing responsibilities.
- Merchandising / stock rotation experience, disability confident.
Salary & Hours
£12.79 per hour, 15 hours per week over 7 days.
Location
2 Bridewell Alley, Norwich NR2 1AQ.
Benefits
- 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer a friend scheme. £250 payment.
- Enhanced maternity, paternity and adoption pay.
Diversity & Inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce and eliminating unlawful discrimination. As a Disability Confident employer, we will offer an interview to disabled applicants who best meet the minimum essential criteria for the role. We provide inclusive recruitment practices, including sharing interview themes or questions in advance and offering remote interviews where needed.
Shop Supervisor in Norwich employer: Sue Ryder
Sue Ryder is an exceptional employer that values its team members and fosters a supportive work culture in the heart of Norwich. With a strong commitment to employee growth, we offer extensive benefits including generous holiday allowances, a company pension scheme, and staff discounts, all while promoting diversity and inclusion within our workforce. Join us as a Shop Supervisor to lead a passionate team, engage with the community, and make a meaningful impact through charity retail.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Norwich
✨Tip Number 1
Get to know the company! Research Sue Ryder and understand their mission and values. This will help you connect with the team during interviews and show that you're genuinely interested in being a part of their community.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or managed volunteers. Be ready to share these stories, as they’ll highlight your ability to drive sales and deliver excellent customer service.
✨Tip Number 3
Show off your retail savvy! Brush up on your knowledge of merchandising and stock processes. Be prepared to discuss how you can keep the shop well-stocked and appealing to customers, which is key for hitting those sales targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with the digital side of things, which is super important for this role.
We think you need these skills to ace Shop Supervisor in Norwich
Some tips for your application 🫡
Show Off Your Retail Skills:Make sure to highlight your retail experience in your application. We want to see how you've driven sales and led teams in the past, so don’t hold back on those achievements!
Be a Team Player:Since you'll be leading a volunteer team, it's important to showcase your team-leadership skills. Share examples of how you've motivated others and created a positive environment in previous roles.
Keep It Relevant:Tailor your application to reflect the responsibilities mentioned in the job description. Mention your experience with stock processes, merchandising, and any health and safety knowledge you have to stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Sue Ryder!
How to prepare for a job interview at Sue Ryder
✨Know Your Retail Stuff
Brush up on your retail skills and experience before the interview. Be ready to discuss how you've driven sales and achieved targets in previous roles. Think of specific examples where you led a team to deliver excellent customer service, as this will show your potential employer that you can replicate that success.
✨Show Your Leadership Skills
Since the role involves leading a volunteer team, be prepared to talk about your leadership style. Share experiences where you've recruited, trained, and retained team members. Highlight any challenges you faced and how you overcame them, as this demonstrates your ability to guide and inspire others.
✨Engage with the Community
The job requires working with the local community to generate donated stock. Think about ways you've engaged with communities in the past. Bring ideas to the table on how you could enhance community involvement at Sue Ryder, showing that you're proactive and invested in the brand's mission.
✨Be Ready for Practical Questions
Expect questions related to stock management and merchandising. Familiarise yourself with basic IT skills and cash handling processes, as these are crucial for the role. Prepare to discuss how you would ensure health and safety standards are met while managing stock processes effectively.
