At a Glance
- Tasks: Provide top-notch customer service for our online shop and support retail operations.
- Company: Join Sue Ryder, a compassionate organisation dedicated to making a difference.
- Benefits: Enjoy 27 days holiday, staff discounts, and a hybrid work model.
- Other info: We celebrate diversity and offer inclusive recruitment practices.
- Why this job: Be part of a team that helps provide care for more people every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 16581 - 16581 € per year.
We have a fantastic opportunity to join the Retail support team, reporting to the Customer Service Team Leader you will be responsible for the day to day customer liaison of the Online shop operation. Responsible for providing our ecommerce customers with excellent customer service, enabling Sue Ryder to provide more care for more people.
Key Responsibilities
- Ensuring customer service enquiries/complaints are responded to appropriately and to agreed service levels
- Deputising in Managers absence
- Supporting other teams in Retail Operations when required
- Deal directly with customers either by telephone or electronically
- Record keeping and feedback monitoring
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we're proud to support the 'Offer an Interview' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Once in post you'll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
Are you a good communicator with excellent attention to detail and a passion for retail looking for your next move? You will need excellent customer service skills preferably within an online/retail environment, with some knowledge of ecommerce. You will have the ability to communicate and engage confidently with customers and colleagues across Sue Ryder. The successful applicant will have excellent organisational skills, with great attention to detail and the flexibility to achieve deadlines.
Minimum Essential Criteria
- Customer Service Experience
- Good IT skills (Microsoft Office or Equivalent)
- Good Communication Skills
- Organisational Skills
Desirable Criteria
- Knowledge of ecommerce activities, Ebay, Vinted
- Problem Solving
- Team Player
- Online Retail Customer Service
- Disability Confident
Work Hours, Salary and Benefits
- Hybrid/Northampton
- 25 hours per week over 5 days
- £16,581.47 pa plus reward and benefit scheme
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities
- Access to Employee support programme
Retail Customer Service Assistant in Northampton employer: Sue Ryder
At Sue Ryder, we pride ourselves on being an inclusive and supportive employer, offering a vibrant work culture that values diversity and personal growth. As a Retail Customer Service Assistant, you'll enjoy a range of benefits including a competitive salary, generous holiday allowance, and access to professional development opportunities, all while contributing to our mission of providing care for more people. Our hybrid working model in Northampton allows for flexibility, ensuring you can balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Assistant in Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sue Ryder. Understand their mission and values, especially around customer service and inclusivity. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with customers, make sure you can articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and keep track of tasks. You could share examples from previous jobs or even personal experiences where you had to juggle multiple responsibilities.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Sue Ryder site. It’s the best way to ensure your application gets seen by the right people, and you might just find some helpful tips there too!
We think you need these skills to ace Retail Customer Service Assistant in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Retail Customer Service Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves liaising with customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Highlight Your Organisational Skills:We love a candidate who can keep things organised! Mention any experiences where you’ve successfully managed multiple tasks or deadlines. This will show us that you have the organisational skills we’re looking for in a Retail Customer Service Assistant.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Sue Ryder
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in an online retail context. Be ready to share examples of how you've handled customer enquiries or complaints in the past. This will show that you understand the importance of excellent service and can apply it effectively.
✨Familiarise Yourself with Ecommerce
Since the role involves ecommerce, make sure you have a good grasp of online retail platforms like eBay and Vinted. Research common issues customers face in these environments and think about how you would resolve them. This knowledge will help you stand out as a candidate who is proactive and informed.
✨Show Off Your Communication Skills
Practice articulating your thoughts clearly and confidently. You might be asked to role-play a customer interaction during the interview, so be prepared to demonstrate your ability to engage with customers effectively, both over the phone and electronically.
✨Highlight Your Organisational Skills
The job requires great attention to detail and organisational skills. Think of specific examples where you've successfully managed multiple tasks or deadlines. Being able to showcase your ability to stay organised under pressure will impress the interviewers.
