At a Glance
- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Join Sue Ryder, a charity dedicated to supporting those in need.
- Benefits: Enjoy 27 days holiday, staff discounts, and a company pension scheme.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Customer service and people management experience are essential.
The predicted salary is between 25302 - 25302 £ per year.
37.5 hours per week, including weekends on a rota.
£25,302.39 per annum plus reward and benefit scheme.
Responsibilities
- Drive business, push sales and achieve targets.
- Lead the team to deliver great customer service to donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns and national fundraising initiatives.
- Manage stock processes through the Epos operation.
Qualifications
Minimum Essential Criteria:
- Customer service experience.
- People management experience (reviews/1:1/volunteer recruitment/team meetings).
- KPI and target experience.
- Strong IT skills (Admin/emails/instant messaging/video calls).
- Organisational skills.
- Lone working experience.
Desirable Criteria:
- High street retail or charity retail managerial experience.
- Health and safety knowledge.
- Minimal Microsoft Office packages or equivalent.
- High street retail/leisure/hospitality background.
- Merchandising/stock rotation.
Benefits
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer a Friend scheme – £250 payment.
- Enhanced maternity, paternity and adoption pay.
- Enhanced sick pay.
- Electric Vehicle Scheme.
- Healthcare Cash plan – claim back costs of routine healthcare.
- Death in Service benefit.
- Staff discount of 10% on new goods online at shop.sueryder.org.
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme.
Equity, Diversity and Inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org. Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion. Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need.
Shop Manager in Newport employer: Sue Ryder
At Sue Ryder, we pride ourselves on being an exceptional employer, offering a supportive work culture that values equity, diversity, and inclusion. As a Shop Manager in Newport, you'll enjoy generous benefits including 27 days of holiday, a company pension scheme, and opportunities for personal growth through structured training programmes. Join us in making a meaningful impact within the community while leading a dedicated team to deliver outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sue Ryder. Understand their mission and values, and think about how your experience aligns with them. This will show that you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Think of examples from your past experiences that highlight your skills in these areas. We want you to feel confident when discussing your achievements!
✨Tip Number 3
Show your passion for community work! Since this role involves engaging with the local community, be ready to share any relevant experiences. Talk about how you've contributed to community initiatives or how you plan to drive donations and sales in the shop.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you understand if the shop manager position is the right fit for you. Plus, it’s a great way to engage with your potential future team!
We think you need these skills to ace Shop Manager in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Shop Manager role. Highlight your customer service and people management experience, as these are key for us at StudySmarter. Show how your skills align with our mission!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Whether it’s hitting sales targets or leading a successful team, we want to see how you’ve made an impact in your previous roles.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to know what makes you tick. Share your passion for retail and community engagement, and why you want to join us at Sue Ryder.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Sue Ryder
✨Know Your Stuff
Before the interview, make sure you understand Sue Ryder's mission and values. Familiarise yourself with their community initiatives and how they support local causes. This will show your genuine interest in the role and the organisation.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team. Prepare examples of how you've successfully managed people in the past, whether it's through training volunteers or achieving sales targets. Be ready to discuss your approach to motivating a team and handling challenges.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Highlight your ability to create a welcoming environment and resolve issues effectively, as this will resonate well with the interviewers.
✨Be Ready for Practical Questions
Expect questions about stock management and merchandising. Brush up on your knowledge of effective stock processes and how to keep a shop well-presented. You might even want to prepare a few ideas on seasonal promotions or community engagement strategies to share during the interview.
