Responsibilities
- Use your skills and retail experience to drive business, push sales, and achieve targets.
- Lead a team to deliver great customer service to donors and customers.
- Work with the local community to generate sufficient donated stock.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring health and safety for you and your team is a priority.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
- Manage an effective stock process through the Epos operation.
As our new Shop Supervisor, you will have retail experience with commercial awareness to deliver sales. You will have a positive attitude and good judgement to do the right thing, proven team leadership skills and the ability to help lead a large volunteer team. You will enjoy engaging with people and have a good understanding of financial and IT administration. Customer service experience is required.
Qualifications
- Previous supervisory experience.
- Cash handling/till work.
- Basic IT skills (emails, instant messaging, video calls).
- Organisational skills.
- Lone working experience.
- Customer service experience.
Desirable Criteria
- High street retail, leisure or hospitality background.
- KPI and target experience.
- Charity retail experience.
- Health & Safety knowledge.
- Team player.
- Key holder / opening / closing experience.
- Merchandising / stock rotation knowledge, Disability Confident.
Benefits
- £12.79 per hour + rewards & benefits.
- 27 days holiday rising to 33 with length of service, plus bank holidays (pro rata if part‑time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer a Friend scheme (£250 payment).
- Enhanced maternity, paternity and adoption pay.
- Competitive benefits package and other perks (details available on careers website).
Equal Opportunity
We are an equal opportunities provider, including a Disability Confident Employer. We recognise the value of a diverse workforce and support the ‘Offer an Interview’ scheme for disabled applicants who best meet the essential criteria for the role.
