At a Glance
- Tasks: Lead a team to drive sales and deliver excellent customer service.
- Company: Join Sue Ryder, a charity shop making a difference in the community.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make an impact while developing your leadership skills in a rewarding role.
- Qualifications: Customer service and supervisory experience are essential.
The predicted salary is between 25000 - 27000 £ per year.
Shop Supervisor Sue Ryder Charity shop, 553 Wilbraham Road, Chorlton cum Hardy, Manchester, M21 0AE
37.5 Hours per week over 7 days £12.79 per hour + rewards & Benefits
Responsibilities
- Use retail experience to drive business, push sales, and achieve targets.
- Lead a team to deliver excellent customer service to donors and customers.
- Collaborate with the local community to generate donated stock.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising and housekeeping, prioritising health and safety.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
- Manage stock processes through the EPOS system.
Minimum Essential Criteria
- Customer Service Experience
- Previous supervisory Experience
- Cash Handling/Till work
- Basic IT skills (emails, instant messaging, video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail, leisure or hospitality background
- KPI and target experience
- Charity retail experience
- Health & Safety knowledge
- Team Player
- Key holder / opening and closing duties
- Merchandising / Stock rotation experience
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan to claim back routine healthcare costs
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities
- Access to Employee Support Programme
Equity, Diversity and Inclusion
At Sue Ryder we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we support the ‘Offer an Interview’ scheme, offering an interview to all disabled applicants who best meet the minimum essential criteria. We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email.
Closing date: 17th June
Interview date: 26th June
Shop Supervisor in Manchester employer: Sue Ryder
Sue Ryder is an exceptional employer that values its employees and fosters a supportive work culture in the heart of Chorlton cum Hardy, Manchester. With a competitive benefits package, including generous holiday allowances and a commitment to equity, diversity, and inclusion, we empower our team members to grow through structured training and development opportunities. Join us in making a meaningful impact within the community while enjoying a rewarding career in charity retail.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Manchester
✨Tip Number 1
Get to know the company! Research Sue Ryder and understand their mission and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Since this role is all about leading a team and delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've successfully managed teams before. Highlight any training or mentoring you've done, as this will resonate well with the responsibilities of the Shop Supervisor role.
✨Tip Number 4
Don’t forget to ask questions during the interview! This shows your enthusiasm and helps you gauge if the role is right for you. Ask about the team dynamics, community involvement, or any upcoming projects at Sue Ryder.
We think you need these skills to ace Shop Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Retail Experience:Make sure to highlight your retail experience in your application. We want to see how you've driven sales and provided excellent customer service in the past. Use specific examples to show us what you can bring to the table!
Be a Team Player:As a Shop Supervisor, you'll be leading a team, so it's crucial to demonstrate your teamwork skills. Share any experiences where you've successfully collaborated with others or led a team to achieve targets. We love seeing that community spirit!
Keep It Professional but Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through! We’re looking for someone who can connect with our customers and volunteers, so a touch of warmth and authenticity in your application can go a long way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Sue Ryder
✨Know Your Retail Stuff
Brush up on your retail experience and be ready to share specific examples of how you've driven sales or improved customer service in previous roles. This will show that you understand the business and can contribute effectively.
✨Showcase Your Leadership Skills
Prepare to discuss your supervisory experience. Think of times when you successfully led a team, trained volunteers, or resolved conflicts. Highlighting these experiences will demonstrate your capability to lead at Sue Ryder.
✨Be Community-Focused
Since collaboration with the local community is key, come prepared with ideas on how you could generate donated stock or engage with local initiatives. This shows you're proactive and aligned with Sue Ryder's mission.
✨Master the Basics
Familiarise yourself with the EPOS system and basic IT skills. Being comfortable with cash handling and till work is essential, so be ready to discuss your experience in these areas confidently.
