At a Glance
- Tasks: Support the shop team by creating a welcoming environment and providing excellent customer service.
- Company: Join Sue Ryder, a charity dedicated to making a difference in people's lives.
- Benefits: Enjoy 27 days holiday, staff discounts, and a company pension scheme.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be part of a meaningful cause while gaining valuable retail experience.
- Qualifications: Customer service experience and basic IT skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Sue Ryder Charity shop, 553 Wilbraham Road, Chorlton cum Hardy, Manchester, M21 0AE
Hours: 15 hours over 3 days, 5 hours per shift.
Salary: £12.71 per hour + rewards & benefits.
About the Role
Support the shop team in our Chorlton store by creating a well-presented shop, providing excellent customer service and ensuring the store operates efficiently.
Responsibilities
- Help create a well-presented shop where customers get great service.
- Sort, size and manage stock; assist customers with purchases.
- May involve lifting heavy goods or furniture.
- Maximise donated income through proactive stock generation, optimum pricing, processing stock to agreed levels and stock planning.
- Set high standards of merchandising and housekeeping, ensuring health and safety.
- Manage effective stock processes to keep the shop merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns and national fundraising initiatives.
Minimum Essential Criteria
- Customer Service Experience
- Cash Handling/Till work
- Basic IT skills (emails, instant messaging, video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail, leisure or hospitality background
- KPI and target experience
- Team Player
- Merchandising/Stock rotation experience
Benefits
- 27 days holiday rising to 33 with length of service plus bank holidays (pro-rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan - claim back routine health costs
- Death in Service benefit
- 10% discount on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities
- Access to Employee Support Programme
Interview date: 16th July
We are an equal opportunity employer and welcome applications from all individuals, including disabled applicants.
Shop Assistant in Manchester employer: Sue Ryder
Sue Ryder Charity shop in Chorlton cum Hardy offers a rewarding work environment where you can make a real difference in the community. With generous benefits including 27 days holiday, a company pension scheme, and opportunities for personal development, we foster a supportive culture that values teamwork and customer service excellence. Join us to be part of a mission-driven team that not only supports local causes but also provides a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Assistant in Manchester
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Sue Ryder, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Shop Assistant in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Sue Ryder that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Sue Ryder will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Sue Ryder and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Sue Ryder
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Sue Ryder, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Sue Ryder!
