At a Glance
- Tasks: Lead engaging campaigns to enhance supporter experience and drive income growth.
- Company: Join Sue Ryder, a compassionate organisation dedicated to end-of-life care.
- Benefits: Enjoy 27 days holiday, pension scheme, and healthcare cash plan.
- Other info: Embrace a diverse workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in fundraising and campaign management is essential.
The predicted salary is between 36000 - 39000 £ per year.
Location: London
Job Sector: Fundraising
Salary: £36,000 - £39,000 per annum (Dependent on experience)
Employment Type: Permanent
Hours of Work: 37.5 hours per week
Closing Date: 20/11/2026
Become a part of our story. Our work matters because life matters, until the very end. For over 70 years, our specialist teams have been working towards giving people the palliative and end-of-life care, and grief support, they deserve. And we're looking for a Supporter Engagement Senior Individual Giving Officer to help us get there.
Do you have experience in direct marketing campaign management? Do you want to help deliver excellent supporter experience to help drive income growth?
In this role you will grow income from existing supporters through data-led, multi-channel campaigns, as well as help to increase supporter engagement and lifetime value by developing and optimising tailored supporter journeys.
You will be responsible for:
- Leading direct, telemarketing and digital retention and development campaigns, coordinating product briefs, timings, stakeholder approvals and suppliers to deliver compliant, on-brand materials.
- Managing and forecasting income and expenditure for assigned campaigns, ensuring spend remains within budget.
- Reporting campaign KPIs and insights to stakeholders and recommending campaign and programme improvements.
- Leading cross-organisational data collection and supporter journey development using a test-and-learn approach.
The ideal candidate would have:
- Individual Giving fundraising or transferable experience, including leading cash and/or regular giving.
- Experience of independently leading supporter stewardship and retention projects, using data gathering, segmentation and test-and-learn approaches to develop supporter journeys.
- Experience of leading process improvements across teams and managing external agency and third-party supplier relationships.
- Experience of leading the development of compelling marketing materials and copy for print, web and social media.
Essential criteria:
- Experience with databases (preferably Raisers Edge) and strong Microsoft Office skills, including advanced Excel.
- Strong interpersonal and customer service skills, with experience working collaboratively within and ideally across teams.
- A proactive, innovative approach to developing ideas, improving supporter experience and increasing process efficiency.
- Ability to prioritise workload and manage deadlines effectively.
Closing date: 20th November. Interviews: TBC
What can we offer you? The work we do matters, and so do the people who make it possible. Alongside the satisfaction of making a real difference to people facing death and grief, you'll benefit from a supportive culture, opportunities to develop, and a range of employee benefits that recognise the valuable contribution you make.
Benefits:
- Company pension scheme
- 27 days holiday – rising to 33 with length of service plus bank holidays
- Enhanced maternity and paternity pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities.
Our commitment to equity, diversity and inclusion: At Sue Ryder, we believe a diverse workforce helps us provide the best care and support. We’re committed to equity, diversity and inclusion and to eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and people living with disabilities.
As a Disability Confident Committed employer, we support the ‘Offer an Interview’ scheme for disabled applicants who best meet the minimum essential criteria. We also use inclusive recruitment practices, including sharing interview themes or questions in advance, remote interviews and other accessibility support.
If you need support with your application or interview, please contact.
Once in post, you’ll have access to staff and volunteer networks and an Inclusion Passport to record and carry workplace adjustments. Join us in creating a culture where everyone feels respected, valued and able to thrive.
Supporter Engagement Senior IG Officer in London employer: \"Sue Ryder\"
Sue Ryder is an exceptional employer, offering a supportive work culture that prioritises staff development and collaboration within the palliative care sector. Located in Reading, the Duchess of Kent Hospice provides a unique opportunity to make a meaningful impact on patients' lives while benefiting from ongoing professional growth and a strong emphasis on leadership excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Senior IG Officer in London
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like \"Sue Ryder\".
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of \"Sue Ryder\", you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at \"Sue Ryder\". It’s all about being visible and passionate!
We think you need these skills to ace Supporter Engagement Senior IG Officer in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that \"Sue Ryder\" supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of \"Sue Ryder\". We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Supporter Engagement Senior IG Officer role at \"Sue Ryder\". Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at \"Sue Ryder\"
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of \"Sue Ryder\". Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at \"Sue Ryder\".
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for \"Sue Ryder\". This shows you're not only a lone wolf but a team player with valuable connections.
