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For Companies At a Glance
- Tasks: Lead a passionate team to drive sales and provide excellent customer service.
- Company: Join Sue Ryder, a top charity retailer making a real difference in people's lives.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Why this job: Be part of a mission-driven team that supports those in need while developing your retail skills.
- Qualifications: Retail management experience and strong people skills are essential.
- Other info: Flexible hours, inclusive culture, and opportunities for personal growth await you.
The predicted salary is between 11 - 14 £ per hour.
Overview
Sue Ryder Charity shop, 3A Liberty Square, Kings Hill, West Malling ME19 4AU
37.5 Hours per week over 7 days • £12.87 per hour + rewards & Benefits
Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.
We have a much-loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our shop and contribute to the work we do across Sue Ryder!
To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Responsibilities
- As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
- Lead your team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
- Manage effective stock processes through the Epos operation.
Minimum Essential Criteria
- Customer Service Experience
- People management experience (reviews/1:1/volunteer recruitment/team meetings)
- KPI and target experience
- Strong IT skills (Admin/emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail or charity retail managerial experience
- Health and Safety Knowledge
- Minimal Microsoft Office packages or equivalent
- High street retail/leisure/hospitality background
- Merchandising/Stock rotation
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme and lots more.
Closing date: 9th Feb
Interview date: 12th Feb
How to apply / Important dates
If you want more than just a job, we want you. Join the team and be there when it matters.
Equity, Diversity and Inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
Join us in creating a culture where everyone feels respected, valued, and able to thrive.
Shop Manager in Kings Hill employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Kings Hill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sue Ryder. Understand their mission and values, especially how they support people at the end of life. This will help you connect your experience with what they’re all about.
✨Tip Number 2
Show off your leadership skills! Be ready to share examples of how you've successfully managed teams in the past. Talk about how you’ve motivated volunteers or staff to achieve targets, as this is key for the Shop Manager role.
✨Tip Number 3
Bring your community spirit! Think of ways you can engage with the local community to boost donations and sales. Share any past experiences where you’ve collaborated with local businesses or organisations to drive success.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the shop’s operations or community initiatives. This shows your genuine interest in the role and helps you understand how you can contribute to Sue Ryder’s mission.
We think you need these skills to ace Shop Manager in Kings Hill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shop Manager role. Highlight your retail experience, team leadership skills, and any relevant achievements that align with what we’re looking for at Sue Ryder.
Show Your Passion: We want to see your enthusiasm for charity work and community engagement. Share any experiences that demonstrate your commitment to making a difference, as this is key to our mission at Sue Ryder.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see how you meet the essential criteria for the role.
Apply Through Our Website: Don’t forget to submit your application through our careers website! It’s the best way to ensure it reaches us directly and gives you a chance to explore more about what we do at Sue Ryder.
How to prepare for a job interview at Sue Ryder
✨Know Your Stuff
Before the interview, make sure you understand Sue Ryder's mission and values. Familiarise yourself with their charity work and how your role as a Shop Manager can contribute to their goals. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams, especially volunteers. Prepare examples of how you've motivated a team, handled conflicts, or improved performance. Highlighting your people management skills will demonstrate that you're the right fit for leading a diverse team.
✨Engage with the Community
Since community engagement is key for this role, think of ways you've previously worked with local communities or generated support. Share specific examples of initiatives you've led or participated in that align with Sue Ryder's focus on community involvement.
✨Prepare for Practical Scenarios
Expect questions about stock management, customer service, and financial administration. Think through scenarios where you've successfully managed stock processes or improved sales. Being able to discuss these practical experiences will show that you can handle the day-to-day challenges of the role.
