At a Glance
- Tasks: Help create a welcoming shop and provide excellent customer service.
- Company: Join Sue Ryder, a leading charity retailer making a real difference.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Flexible hours with no late shifts and a commitment to diversity and inclusion.
- Why this job: Be part of a team that supports those in need while gaining valuable experience.
- Qualifications: Customer service experience and basic IT skills are essential.
The predicted salary is between 12 - 13 £ per hour.
Overview
Sue Ryder Charity shop, 3A Liberty Square, Kings Hill, West Malling ME19 4AU
6.5 hours per week over 7 days
£12.71 per hour + rewards & benefits
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.
As a member of the retail team, you will be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
We are a small boutique-style store where we are inundated with high quality donations. You will always find something stunning, unusual and unique here.
Responsibilities
- Help create a well-presented shop where customers get great service.
- Sort and size stock and assist customers with their purchases.
- Maximise donated income through proactive stock generation, optimum pricing, processing stock to agreed levels and stock planning.
- Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
- Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
Minimum Essential Criteria
- Customer Service Experience
- Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail/leisure/hospitality background
- KPI and target experience
- Team Player
- Merchandising/Stock rotation
Benefits
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities
- Access to Employee support programme
- And lots more.
Additional Information
Closing date: 15th June
Interview date: 23rd June
If you want more than just a job, we want you. Join the team and be there when it matters.
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Once in post you'll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion
Join us in creating a culture where everyone feels respected, valued, and able to thrive.
Shop Assistant in Kings Hill employer: Sue Ryder
Sue Ryder is an award-winning charity retailer that prioritises its employees, offering a supportive work culture and numerous benefits including generous holiday allowances, a company pension scheme, and structured development opportunities. Located in the heart of Kings Hill, our boutique-style shop provides a unique environment where you can contribute to meaningful causes while enjoying a balanced work-life schedule, with no late shifts and holidays during key festive periods.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Assistant in Kings Hill
✨Tip Number 1
Get to know the shop! Before your interview, pop into the Sue Ryder shop and check out the vibe. Chat with the staff if you can; it shows you're genuinely interested and gives you a feel for the team culture.
✨Tip Number 2
Show off your customer service skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This is key for a role like Shop Assistant where great service is everything.
✨Tip Number 3
Be ready to talk about teamwork! Highlight experiences where you've worked well with others, especially in busy environments. Sue Ryder values collaboration, so let them know you’re a team player.
✨Tip Number 4
Don’t forget to express your passion for the cause! Share why you want to work for Sue Ryder and how you connect with their mission. It’ll show that you’re not just after any job, but this job specifically.
We think you need these skills to ace Shop Assistant in Kings Hill
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about joining Sue Ryder and how you can contribute to our mission of providing care and support.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in customer service and retail. We love seeing how your skills align with what we do, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say about your experience and skills.
Apply Through Our Website:Don’t forget to submit your application through our careers website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Sue Ryder
✨Know the Mission
Before your interview, take some time to understand Sue Ryder's mission and values. Familiarise yourself with their commitment to providing care and support for those in need. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Shop Assistant, customer service is key. Prepare examples from your past experiences where you've provided excellent service or resolved customer issues. Be ready to discuss how you can create a welcoming environment in the shop and contribute to a positive shopping experience.
✨Demonstrate Team Spirit
Highlight your ability to work as part of a team. Share instances where you've collaborated with colleagues to achieve a common goal. Since this role involves working closely with others, showing that you're a team player will resonate well with the interviewers.
✨Prepare for Practical Questions
Expect questions about stock management and merchandising. Think about how you would handle sorting and pricing donations, and be prepared to discuss your organisational skills. Showing that you understand the importance of maintaining high standards in the shop will set you apart.
