At a Glance
- Tasks: Lead a team, drive sales, and manage stock in a vibrant charity shop.
- Company: Join Sue Ryder, a charity committed to making a difference in the community.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact while gaining valuable leadership experience in retail.
- Qualifications: Customer service and supervisory experience are essential; passion for charity is a plus.
The predicted salary is between 12.79 - 12.79 £ per hour.
Location: Sue Ryder Charity shop, 4 The Moor, Falmouth TR11 3QA
Hours: 15 hours per week over 7 days.
Pay: £12.79 per hour + rewards & benefits.
Job Summary: As the Shop Supervisor you will lead and support the volunteer and staff team, drive sales, manage stock and uphold Sue Ryder’s brand and fundraising objectives. The shop sells a range of items, from clothing and home goods to jewellery, books and toys.
Key Responsibilities:
- Drive business, push sales and achieve targets.
- Lead the team to deliver great customer service to donors and customers.
- Work with the local community to generate sufficient donated stock.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high merchandising and housekeeping standards, ensuring health and safety.
- Manage effective stock processes to keep the shop well merchandised with fresh seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
- Help manage the effective stock process through the Epos operation.
Minimum Essential Criteria:
- Customer Service Experience.
- Previous supervisory Experience.
- Cash Handling/Till work.
- Basic IT skills (emails, instant messaging, video calls).
- Organisational Skills.
- Lone working experience.
Desirable Criteria:
- High street retail, leisure or hospitality background.
- KPI and target experience.
- Charity retail experience.
- Health & Safety knowledge.
- Team Player.
- Key holder / opening / closing responsibilities.
- Merchandising / Stock rotation experience.
Competitive Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer a Friend scheme – £250 payment.
- Enhanced maternity, paternity and adoption pay.
- Enhanced sick pay.
- Electric Vehicle Scheme.
- Healthcare Cash plan, to claim back routine healthcare costs.
- Death in Service benefit.
- Staff discount of 10% on new goods online at shop.sueryder.org.
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme.
Equity, Diversity and Inclusion Statement: At Sue Ryder we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme, offering an interview to all disabled applicants who best meet the minimum essential criteria. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email.
Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
For more information on our equity, diversity and inclusion work, please visit.
Legal: EOE – Equal Opportunities Employer.
Shop Supervisor in Falmouth employer: Sue Ryder
Sue Ryder is an exceptional employer, offering a supportive and inclusive work environment in the heart of Falmouth. As a Shop Supervisor, you will not only lead a dedicated team but also enjoy a competitive benefits package, including generous holiday entitlement and opportunities for personal development. With a strong commitment to equity, diversity, and community engagement, working here means being part of a meaningful mission that makes a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Falmouth
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Sue Ryder, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Shop Supervisor in Falmouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Sue Ryder that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Sue Ryder will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Sue Ryder and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Sue Ryder
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Sue Ryder, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Sue Ryder!
