At a Glance
- Tasks: Lead a team to drive sales and deliver excellent customer service.
- Company: Join Sue Ryder, a charity with a strong community focus.
- Benefits: Enjoy 27 days holiday, staff discounts, and a pension scheme.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Make a difference in your community while gaining valuable leadership experience.
- Qualifications: Customer service and supervisory experience are essential.
The predicted salary is between 25000 - 27000 € per year.
Position and Compensation: Shop Supervisor – 15 hours per week (including weekends, on rota). Fixed‑term contract of 6 months. £12.79 per hour plus reward and benefit scheme. Shop located at 22 Exeter Road, Exmouth, EX8 1PP.
Responsibilities:
- Use retail experience to drive business, push sales and achieve targets.
- Lead a team to deliver excellent customer service to donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards for merchandising and housekeeping, ensuring health and safety are priorities.
- Manage effective stock processes, ensuring the shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
- Operate the Epos system for efficient stock and sales processes.
Minimum Essential Criteria:
- Customer Service Experience
- Previous supervisory Experience
- Cash Handling/Till work
- Basic IT skills (emails, instant messaging, video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria:
- High street retail, leisure or hospitality background
- Experience with KPI and target setting
- Charity retail experience
- Health & Safety knowledge
- Team Player attitude
- Key holder / opening and closing responsibilities
- Knowledge of merchandising and stock rotation
Benefits:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan to claim back routine healthcare costs
- Death in Service benefit
- Staff discount of 10% on new goods online via shop.sueryder.org
- Structured induction programme and learning and development opportunities
- Access to Employee Support Programme
- And many more benefits – please view our careers website for the full list.
Commitment to Equity, Diversity and Inclusion:
We recognise that a diverse workforce helps us provide the best care and support, and we are committed to encouraging equity, diversity and inclusion within our workforce, eliminating unlawful discrimination. We welcome applications from people of all ethnic backgrounds, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and people living with disabilities. As a Disability Confident Committed employer, we offer an interview to all disabled applicants who best meet the minimum essential criteria.
Contact:
For more information or support during the application process, email recruitment@sueryder.org.
Shop Supervisor in Exmouth employer: Sue Ryder
Sue Ryder is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a commitment to equity, diversity, and inclusion, we provide extensive benefits including generous holiday allowances, a company pension scheme, and opportunities for personal growth within the community-focused environment of Exmouth. Join us as a Shop Supervisor and be part of a team that values your contributions while making a meaningful impact in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Exmouth
✨Tip Number 1
Get to know the company! Research Sue Ryder and understand their mission and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your leadership skills! As a Shop Supervisor, you'll be leading a team. Prepare to discuss how you've successfully managed teams before, whether it's through training volunteers or hitting sales targets.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Sue Ryder family!
We think you need these skills to ace Shop Supervisor in Exmouth
Some tips for your application 🫡
Show Off Your Retail Experience:Make sure to highlight your retail experience in your application. We want to see how you've driven sales and provided excellent customer service in the past, so don’t hold back!
Be a Team Player:Since you'll be leading a team, it's important to showcase your supervisory experience. Share examples of how you've recruited, trained, and motivated others to achieve targets together.
Keep It Relevant:Tailor your application to the job description. Mention any experience with cash handling, stock processes, or health and safety knowledge that aligns with what we're looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our amazing team!
How to prepare for a job interview at Sue Ryder
✨Know Your Stuff
Before the interview, make sure you understand the role of a Shop Supervisor inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and team leadership. This will help you demonstrate your relevant experience and how it aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share specific examples of how you've successfully managed a team in the past. Think about times when you’ve motivated others, resolved conflicts, or trained new staff. This will show that you can step up and lead effectively.
✨Be Community-Focused
The job mentions working with the local community, so come ready with ideas on how you could engage with local donors and customers. Discuss any previous experiences you have in community outreach or fundraising initiatives, as this will highlight your commitment to the cause.
✨Prepare for Practical Questions
Expect questions about cash handling, stock management, and health and safety practices. Brush up on your knowledge of these areas and think of scenarios where you’ve successfully navigated similar challenges. This will show that you’re not just a people person but also savvy with the operational side of things.
