At a Glance
- Tasks: Lead a team, drive sales, and deliver excellent customer service in a charity shop.
- Company: Join Sue Ryder, a charity committed to making a difference in the community.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact while gaining valuable retail experience and leadership skills.
- Qualifications: Customer service and supervisory experience are essential; a passion for charity is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Shop Supervisor – 15 hours per week (including weekends, on rota). Fixed‑term contract of 6 months. £12.79 per hour plus reward and benefit scheme. Shop located at 22 Exeter Road, Exmouth, EX8 1PP.
Responsibilities
- Use retail experience to drive business, push sales and achieve targets.
- Lead a team to deliver excellent customer service to donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards for merchandising and housekeeping, ensuring health and safety are priorities.
- Manage effective stock processes, ensuring the shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
- Operate the Epos system for efficient stock and sales processes.
Minimum Essential Criteria
- Customer Service Experience
- Previous supervisory Experience
- Cash Handling/Till work
- Basic IT skills (emails, instant messaging, video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail, leisure or hospitality background
- Experience with KPI and target setting
- Charity retail experience
- Health & Safety knowledge
- Team Player attitude
- Key holder / opening and closing responsibilities
- Knowledge of merchandising and stock rotation
Benefits
- 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan to claim back routine healthcare costs
- Death in Service benefit
- Staff discount of 10% on new goods online via shop.sueryder.org
- Structured induction programme and learning and development opportunities
- Access to Employee Support Programme
- And many more benefits – please view our careers website for the full list.
Commitment to Equity, Diversity and Inclusion
We recognise that a diverse workforce helps us provide the best care and support, and we are committed to encouraging equity, diversity and inclusion within our workforce, eliminating unlawful discrimination. We welcome applications from people of all ethnic backgrounds, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and people living with disabilities. As a Disability Confident Committed employer, we offer an interview to all disabled applicants who best meet the minimum essential criteria.
Contact
For more information or support during the application process, email recruitment@sueryder.org.
Charity Shop Supervisor – Lead Team & Sales in Exmouth employer: Sue Ryder
Sue Ryder is an exceptional employer, offering a supportive and inclusive work environment in Exmouth, where you can make a meaningful impact in the community through charity retail. With a strong commitment to employee growth, generous benefits including enhanced leave and a structured induction programme, and a focus on equity and diversity, we empower our team to thrive while delivering excellent customer service and driving sales. Join us to lead a passionate team and contribute to vital fundraising initiatives that support those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Shop Supervisor – Lead Team & Sales in Exmouth
✨Tip Number 1
Get to know the charity and its mission! Before your interview, do a bit of research on Sue Ryder. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about leading a team and delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your leadership chops! As a supervisor, you'll need to lead a team effectively. Prepare to discuss your previous supervisory experiences and how you’ve motivated and trained others. We want to see that you can inspire your team!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the shop's goals or community involvement. This shows your enthusiasm and helps you gauge if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Charity Shop Supervisor – Lead Team & Sales in Exmouth
Some tips for your application 🫡
Show Off Your Retail Experience:Make sure to highlight your retail experience in your application. We want to see how you've driven sales and led teams in the past, so don’t hold back on those achievements!
Be a Team Player:Since this role involves leading a team, it’s important to showcase your teamwork skills. Share examples of how you’ve recruited, trained, or supported others in previous roles – we love a good team spirit!
Keep It Professional Yet Personal:While we appreciate professionalism, don’t forget to let your personality shine through! A touch of warmth and authenticity can make your application stand out from the crowd.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the info you need right there!
How to prepare for a job interview at Sue Ryder
✨Know Your Stuff
Before the interview, make sure you understand the role of a Charity Shop Supervisor. Familiarise yourself with the responsibilities like driving sales, leading a team, and managing stock processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous supervisory experience. Think of specific examples where you've successfully trained or motivated a team. Highlighting your ability to lead will set you apart from other candidates.
✨Emphasise Customer Service Experience
Customer service is key in this role, so come ready to share your experiences. Talk about how you've handled difficult situations or gone above and beyond for customers. This will demonstrate your commitment to excellent service, which is crucial for success in a charity shop.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's community engagement initiatives or how they measure success in sales. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
