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- Tasks: Lead a team, drive sales, and deliver excellent customer service in a charity shop.
- Company: Join Sue Ryder, a leading charity retailer making a real difference in people's lives.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Why this job: Make an impact while gaining valuable retail experience and leadership skills.
- Qualifications: Customer service and supervisory experience are essential; passion for charity is a plus.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 10 - 15 £ per hour.
Weekend Shop Supervisor at Sue Ryder Charity shop, 26 High St, Emsworth PO10 7AW
8 Hours per week (Saturday 4 Hours & Sunday 4 Hours). £12.36 per hour + rewards & benefits.
About Sue Ryder: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold generates funding for 2.7 million hours of expert medical, practical, bereavement and emotional support each year. We provide hospice, home and community care for people approaching the end of life or living with grief.
Responsibilities:
- Use retail experience to drive business, push sales, and achieve targets.
- Lead a team to deliver great customer service to donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train & retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising and housekeeping, prioritising health and safety.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador, supporting in‑store campaigns and national fundraising initiatives.
- Manage an effective stock process through the Epos operation.
Minimum Essential Criteria:
- Customer Service Experience
- Previous supervisory Experience
- Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria:
- High street retail/leisure/hospitality background
- KPI and target experience
- Charity retail
- Health & Safety knowledge
- Team Player
- Key holder/opening/closing
- Merchandising/Stock rotation
Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back routine healthcare costs
- Death in Service benefit
- Structured induction programme and learning and development opportunities
- Access to Employee support programme
Closing Date and Interview:
- Closing date: 9th Feb
- Interview date: Week commencing 16th Feb.
Equity, Diversity and Inclusion:
At Sue Ryder we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer we offer an Interview scheme to disabled applicants who best meet the minimum essential criteria.
Contact:
If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Join Us:
If you want more than just a job, we want you. Join the team and be there when it matters.
Shop Supervisor in Emsworth employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor in Emsworth
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the Sue Ryder shop and chat with the staff. This shows your genuine interest and helps you understand their vibe, which can really set you apart.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past where you've led a team or improved customer service. Be ready to share these stories during your interview to demonstrate how you'd fit in as a Shop Supervisor.
✨Tip Number 3
Brush up on your retail knowledge! Familiarise yourself with the charity sector and how Sue Ryder operates. Knowing their mission and values will help you connect with the interviewers and show that you're on board with their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with the basic IT skills they’re looking for.
We think you need these skills to ace Shop Supervisor in Emsworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in retail and customer service. We want to see how your skills align with the responsibilities of a Shop Supervisor at Sue Ryder.
Show Your Passion for Charity: Let us know why you’re excited about working for Sue Ryder. Share any personal connections to our mission or experiences that demonstrate your commitment to charity work. It’ll make your application stand out!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sue Ryder
✨Know Your Stuff
Before the interview, make sure you understand Sue Ryder's mission and values. Familiarise yourself with their work in charity retail and how your role as a Shop Supervisor can contribute to their goals. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Shop Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and train volunteers. Think about specific situations where you’ve driven sales or improved customer service.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and customer service experience. Prepare for scenarios like handling difficult customers or managing stock processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. This could be about the shop's community engagement strategies or how they measure success in terms of sales and customer satisfaction. It shows you're engaged and thinking about how you can contribute.
