At a Glance
- Tasks: Lead a team to drive sales and deliver top-notch customer service.
- Company: Join Sue Ryder, a charity with a strong community focus.
- Benefits: Earn £12.79 per hour plus rewards and benefits.
- Other info: Flexible hours with opportunities for personal growth.
- Why this job: Make a difference in the community while gaining valuable leadership experience.
- Qualifications: Customer service and supervisory experience are essential.
The predicted salary is between 26500 - 27500 £ per year.
Position and Compensation: Shop Supervisor – 15 hours per week (including weekends, on rota). Fixed-term contract of 6 months. £12.79 per hour plus reward and benefit scheme. Shop located at 22 Exeter Road, Exmouth, EX8 1PP.
Responsibilities:
- Use retail experience to drive business, push sales and achieve targets.
- Lead a team to deliver excellent customer service to donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards for merchandising and housekeeping, ensuring health and safety are priorities.
- Manage effective stock processes, ensuring the shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns and national fundraising initiatives.
- Operate the Epos system for efficient stock and sales processes.
Minimum Essential Criteria:
- Customer Service Experience
- Previous supervisory Experience
- Cash Handling/Till work
- Basic IT skills (emails, instant messaging, video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria:
- High street retail, leisure or hospitality background
- Experience with KPI and target setting
- Charity retail experience
Shop Supervisor in Devon employer: Sue Ryder
As a Shop Supervisor at Sue Ryder, you will be part of a compassionate and community-focused team dedicated to making a difference. Our Exmouth location offers a supportive work culture that values employee growth through training and leadership opportunities, alongside a competitive pay rate and a rewarding benefits scheme. Join us in creating a welcoming environment for both customers and volunteers, where your retail expertise can shine and contribute to meaningful charitable initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Devon
✨Tip Number 1
Get to know the company! Research Sue Ryder and understand their mission. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! As a Shop Supervisor, you'll need to lead by example. Think of scenarios where you’ve gone above and beyond for customers and be ready to share those stories with us.
✨Tip Number 3
Show off your leadership chops! We want to hear how you've successfully managed a team before. Prepare examples of how you’ve motivated others and tackled challenges together.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, we love when candidates are curious. It shows us you’re really interested in the role and the community we serve. Plus, it’s a great way to see if we’re the right fit for you!
We think you need these skills to ace Shop Supervisor in Devon
Some tips for your application 🫡
Show Off Your Retail Experience:Make sure to highlight your retail experience in your application. We want to see how you've driven sales and led teams in the past, so don’t hold back on those achievements!
Customer Service is Key:Since this role is all about delivering excellent customer service, share specific examples of how you've gone above and beyond for customers. We love hearing about those moments that made a difference!
Be a Team Player:We’re looking for someone who can lead and inspire a team. In your application, mention any experience you have in recruiting, training, or mentoring others. Show us how you can bring out the best in your team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at Sue Ryder!
How to prepare for a job interview at Sue Ryder
✨Know Your Retail Stuff
Brush up on your retail experience and be ready to share specific examples of how you've driven sales or improved customer service in previous roles. This will show that you understand the business and can bring valuable insights to the team.
✨Showcase Your Leadership Skills
Prepare to discuss your supervisory experience. Think of times when you successfully led a team, trained volunteers, or resolved conflicts. Highlighting these experiences will demonstrate your ability to lead and inspire others in the shop.
✨Community Connection is Key
Since the role involves working with the local community, come prepared with ideas on how to engage with them. Whether it’s generating stock donations or promoting in-store campaigns, showing your enthusiasm for community involvement can set you apart.
✨Get Familiar with the Epos System
If you have experience with cash handling and till work, make sure to mention it. If not, do a bit of research on Epos systems and be ready to discuss how you would manage stock and sales processes efficiently. This shows you're proactive and ready to hit the ground running.
