At a Glance
- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Join Sue Ryder, a leading charity retailer making a real difference.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Great opportunities for personal growth and development in a dynamic setting.
- Why this job: Be part of a mission-driven team that supports communities and changes lives.
- Qualifications: Experience in customer service and people management is essential.
The predicted salary is between 25302 - 25302 £ per year.
38-40 Market Place, Coleford, GL16 8AA
37.5 hours per week including Saturdays on rota.
£25,302.39 pa plus reward and benefit scheme.
Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops, providing funding for 2.7 million hours of medical, practical, bereavement and emotional support each year. We inspire communities to provide more care through innovative shops.
Other responsibilities include:
- Using your retail experience to drive business, push sales and achieve targets.
- Leading the team to deliver great customer service to donors and customers.
- Working with the local community to generate sufficient donated stock.
- Recruiting, training and retaining a volunteer team.
- Setting high standards of merchandising and housekeeping and ensuring health and safety.
- Managing effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Acting as a brand ambassador for Sue Ryder and supporting in-store campaigns.
- Managing stock processes through the EPOS operation.
Minimum Essential Criteria
- Customer service experience.
- People management experience (reviews/1:1/volunteer recruitment/team meetings).
- KPI and target experience.
- Strong IT skills (admin, emails, instant messaging, video calls).
- Organisational skills.
- Lone working experience.
Desirable Criteria
- High-street retail or charity retail managerial experience.
- Health and safety knowledge.
- Minimum Microsoft Office or equivalent.
- High-street retail, leisure or hospitality background.
- Merchandising/stock rotation experience.
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service, plus bank holidays (pro rata if part-time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer-a-Friend scheme – £250 payment.
- Enhanced maternity, paternity and adoption pay.
- Enhanced sick pay.
- Electric Vehicle scheme.
- Healthcare cash plan.
- Death in service benefit.
- Staff discount of 10% on new goods online at shop.sueryder.org.
- Structured induction programme and learning and development opportunities.
- Access to employee support programme.
Closing date: 18th June.
Our commitment to equity, diversity and inclusion: We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds and those living with disabilities. As a Disability Confident Committed employer we offer an interview to all disabled applicants who best meet the minimum essential criteria.
Shop Manager in Coleford employer: Sue Ryder
Sue Ryder is an exceptional employer, offering a supportive and inclusive work environment in Coleford, where you can make a meaningful impact through charity retail. With a competitive benefits package, including generous holiday entitlement, a company pension scheme, and opportunities for personal development, we empower our Shop Managers to lead their teams effectively while fostering community connections. Join us to be part of a mission that provides vital support to those in need, all while enjoying a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Coleford
✨Tip Number 1
Get to know the company! Research Sue Ryder and understand their mission. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the shop culture and what it takes to succeed as a Shop Manager.
✨Tip Number 3
Prepare for situational questions! Think about your past experiences in retail and how they relate to the responsibilities listed in the job description. Be ready to share specific examples of how you've driven sales or led a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Sue Ryder family. Don’t miss out!
We think you need these skills to ace Shop Manager in Coleford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Shop Manager role. Highlight your retail experience, customer service skills, and any relevant achievements that align with what we're looking for at Sue Ryder.
Showcase Your Leadership Skills:As a Shop Manager, you'll be leading a team, so don’t forget to mention your people management experience. Share examples of how you've successfully recruited, trained, or motivated a team in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. We love a well-organised application!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sue Ryder
✨Know the Company Inside Out
Before your interview, take some time to research Sue Ryder and its mission. Understand their role in the community and how they support those in need. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you've driven sales, managed a team, or improved customer service. Use metrics if possible to demonstrate your impact, as this will resonate well with the interviewers.
✨Prepare for People Management Questions
Since the role involves leading a team, expect questions about your people management skills. Think of scenarios where you've successfully recruited, trained, or motivated a team. Be prepared to discuss how you handle conflicts and ensure a positive work environment.
✨Demonstrate Your Organisational Skills
As a Shop Manager, you'll need to juggle various tasks. Prepare to talk about how you stay organised, manage stock processes, and maintain high standards in merchandising. Sharing specific tools or methods you use can give the interviewers confidence in your abilities.
