Clinical Service Manager - Online Bereavement Counselling Service (United Kingdom)

Sue Ryder is here to make sure that no one has to face dying or bereavement alone. There is no one-size-fits-all approach to grief, but with the right support, people can be met with compassion, skill and care when it matters most.

We are seeking an experienced Clinical Services Manager to lead our high-demand Online Bereavement Counselling Service at an exciting point in its development. This senior clinical leadership role offers the opportunity to oversee a national service delivering safe, high-quality, time-limited bereavement counselling within a strong, values-led organisation.

From spring 2026, our service will transition to a Single Session Therapy (SST) model, improving access, responsiveness and outcomes for people experiencing grief. You will play a key role in leading this change, supporting clinicians to adapt practice while maintaining robust clinical governance and safeguarding.

The Role

As Clinical Services Manager, you will lead the day-to-day clinical delivery of our Online Bereavement Counselling and Palliative Care Counselling services. Working closely with the Head of Bereavement and Grief Services and the Clinical Director, you will ensure the service is high quality, safe and confidential, delivered across the stepped care model, including Level 3 interventions (NICE guidance). You will provide clinical and line management leadership to counsellors and team leaders, oversee risk management and safeguarding, and drive continuous improvement in quality, productivity and user experience.

About You

You will be an experienced, accredited clinician with a strong background in bereavement, loss and grief work, and proven experience leading clinical or counselling services. You will be confident working with time-limited or brief therapy approaches and motivated by service development, innovation and meaningful impact. This home-based role offers flexibility, influence and the opportunity to lead a service through a significant and exciting period of change.

Minimum essential criteria for this role:

• Accreditation with BACPA Diploma/Degree in Counselling or Psychotherapy.
• A Supervision qualification, ideally with accreditation.
• Extensive experience in bereavement, loss, and grief counselling.
• Experience leading and managing large counselling teams and services.
• A strong understanding of safeguarding, risk management, and online service provision.
• Knowledge of clinical tools such as the Adult Attitude to Grief Scale.

Benefits

• Company pension scheme
• 27 days holiday rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.

Our commitment to diversity and inclusion: At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we're proud to support the Offer an Interview scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org. Once in post you'll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion. Join us in creating a culture where everyone feels respected, valued, and able to thrive.